June 2023 by Vera Webb
A massive thank you to Richard, for his time and kindness to me on Friday. Had a week of stress with Barclays, and was getting know where. Richard went out of his way to help me. Would give you more than 5stars, if I could.Thank you once again .Vera.
January 2023 by Jon Willis
I?ve had a very frustrating time trying to make online payments from my mothers account (I?m her attorney) and I had to travel 10 miles to visit a branch, so I wasn?t in the best of moods. But the lady who dealt with me was fantastic - she understood how I felt, but was able to sort it all out. Thank you, and please keep the branches open - they are so important
November 2022 by colin gill
Brilliant customer service skills . Nothing is too much trouble always willing to help . Keep it up guys ??? .... DONT CLOSE THIS BRANCH !!!!!!
April 2022 by Caroline Aldworth
My mums bank card had been declined in 2 cashpoints, the lovely cashier in TSB took the time to come out (even though she is not a customer) take a look at the message on screen, advised to try something else and then advised to contact her bank when that didn't work. He took time out to help my elderly mum (who has dementia). We sorted the problem she had the previous day put in the wrong pin and her card had been blocked. Thank you so much to your lovely staff it makes a huge difference having a personal touch ?
February 2022 by Morteza Neshat
5 star for branch service. Chaps payment sent swiftly and a very helpful and polite staff member.1 star for TSB telephone and online service as unhelpful and misleading.
July 2021 by Roy Phillips
Long queues with only one cashier. People with queries etc should be able to be seen by someone else and not hold up people who just want to do straight forward bank transactions. Not everyone has access to online banking
July 2019 by Michael Feruga
Absolutely awful customer service
June 2017 by Alexis Drakopoulos
small bank but does what its meant to
