August 2023 by Saiduz Zaman
Went in to enquire about a refund for a friend who cancelled his ticket . I understood why they could not issue a refund but the lady we spoke to was very rude , straight away became very abrupt, even though we were both very calm and simply wanted a better understanding of the situation . Kind of person that will only provide good customer service when taking money but a totally different person when dealing with issues. Disgusting behavior.
July 2023 by Ian Miller
Terrible experience. Will not use again. Having used Trailfinders for our trips to Japan and Italy in the past made a special journey to Oxford to visit them and aim to book our celebration trip to South Africa with safari for next year. Very short staffed for a Saturday. We were told 25 mins to half an hour wait which would have been OK but after an our and counting we were still sat. Feeling more frustrated, not spoken to and not offered a drink whilst we waited. Looking to spend around £12k but just ignored is not good customer service. As people came in the same 25 mins wait time was given to them and Trailfinders had no chance of meeting this. In the end I spoke to the manager as we were leaving, told him he'd lost our business. His answer, not my fault we're short staffed! Need to realise there's competition out there
July 2023 by Annette Smalinsky
Very heloful and comprehensive advice.
June 2023 by Stephen Bennett
Great service from the team at Trailfinders. I cannot thank them enough for helping me organise a trip to the US for my daughter?s 21st. This is what a travel agent should be like! Thank you!
April 2023 by Joanna
Charlotte was brilliant; so patient, giving us 100% of her time. Thank you.
March 2023 by jack taylor
What an amazing experience. The bloke I spoke to spoke to in trailfinders was brilliant customer service was at diamond capacity ever so thankful and keep up the amazing work I can not find his name as I wrote it down for this review!a real gentle man in his role about 6 ft brown hair and broad.keep up your amazing work and thank you for such a blissful experience
November 2022 by Sue Crossland
Had to wait a long time before getting through on the phone but was dealt with in a very helpful, friendly and professional manner
July 2022 by Andy Doublett
Very helpful, knowledgeable and friendly staff with some great ideas and solutions for a holiday with a difference.....
February 2022 by Steve Straker
Great service, patient staff, always good to have that security of protection when booking
August 2021 by Garth McAuley
Great customer service all round! We booked out honeymoon to Bali with Trailfinders back in 2019 before our wedding in 2020 and due to obvious reasons we couldn't go!The team at Oxford were very helpful in moving our dates forward to 2021 and again to 2022 when hopefully we'll be able to actually go somewhere!If your need of a holiday these guys can definitely help!
May 2021 by Chris Ronan
Only book my tours with trailfinders so reliable and joe puts great trips together for what I want to see etc ?
March 2021 by A Belsey
All of the staff at Trailfinders are always so helpful and knowledgeable, but none can match the service and wisdom of Inca at the Oxford branch. Her genuine excitement for our own holidays makes it, dare I say, 'enjoyable' to part with our hard earned cash. Each time I speak to her I'm always so surprised to hear she isn't a manager yet, but I'm sure it won't be long! Best travel agents going and I'd highly recommend them to anyone.
September 2020 by Karen McGregor
Initially dealing with Edinburgh Office and disappointed with service which as a result of mistakes, I cancelled parts of my long haul trip. I was put through to the Oxford Office to deal with an enquiry and the service that I received from Naomi was excellent, in that she was given more business for my impending trip. Dealt with all my queries in a pleasant and helpful manner and arranged various vehicle hire on my behalf. I would recommend this office to any person who is considering booking a holiday with Trailfibders
June 2009 by Qype User (darren?)
If your after a cheap flight its the place to go - I prefer the more personal touch myself
November 2008 by Qype User (mood?)
A nationwide travel agent, Trailfinders are especially helpful and provide a very personalised service. Unlike many other travel agents, you have the ability to tailor your trip to meet your needs as necessary. This can, however, come with a premium. Booking online may be cheaper, but if you want convenience and maximal flexibility, Trailfinders are the way to go.
