September 2025 by Christian
Half of the showers not working or only cold. People walking barefoot into the toilet cubicles!, gym crowded, swimming pool too warm, dirty, utterly unfit for fast swimmers used for other purposes by a clan of aggressive, spoiled, coincited, snotty old people completely unaware of swimming rules, lane overtaking, lane speed ,pace and incapable of swimming strokes but still wanting the fast lane in addition to all the others
September 2025 by John WALSH
I had an over 65 weeks pass in August. I really enjoyed the facilities. The staff were particularly helpful and friendly. The management must be doing all the right things. I would definitely consider joining.
J Walsh
August 2025 by mark brookes
Terrible. It?s impossible to practise swimming as a sport. In the pools there are some arrogant, aggressive, rude, self-entitled old women who gang up on and bully the very few fast swimmers, using every possible cheap trick, in order to take over the pool for themselves?to talk, walk, and do gymnastics?completely unaware of swimming lane etiquette, such as how to overtake and respect lane speeds, and both uninterested in and disrespectful towards normal lane swimmers, who, quite rightly, are leaving the club more and more.
August 2025 by Alexandros Boukas
1. I have reported multiple times that Wi Fi in first floor is completely unusable. This together with no reception means that you are unreachable. The staff in reception, nodded, agreed but nothing is being done.
2. The men's showers either constantly brake or there is no warm water.
Update Aug 2025: WiFi still terrible
I think this venue needs some money spenting in infrastructure, every year it seems to be getting worse.
June 2025 by Beth Knowles
The swimming pools are the best in the area - good temperature and well-maintained and the changing rooms are toilets are clean and well organised. The staff are lovely and helpful, and there's a wide range of classes and gym equipment available. Good facilities and nice coffee if you want to work in the cafe after a workout
March 2024 by Frank Lastly
This health club is a joke. The general manager is the most unprofessional and rude person she treats her staff like rubbish and I feel senior management need to look closely at how she conducts herself at work she is supposed to be the general manager and should act like one!
February 2024 by John Allen
I finally felt no option but to cancel my membership of Nuffield Health Oxford. It means giving up a large network of tennis partners and friends built over 14 years which was a key part of my social life.There has been a shocking deterioration in the quality and level of services and in particular the tennis facility is in a terrible state yet increasing fees. Fee structures are opaque with many members receiving heavily discounted special deals.Indoor tennis courts have been closed two times already in 2024 due to flooding which in turn is due to a failure to properly repair and maintain the roof. The roof has leaked for years and caused damage to nets and carpet including rotting. The carpet is beyond repair, a high accident risk, and should have been replaced years ago. ?Enjoy playing on a variety of surfaces, whatever the weather? is no longer true. Advertised ?Social Events, Tournaments and Box Leagues? are non-existent.The gym is frequently full of school children turning it more into a public type of facility than exclusive private members club. Surprising that parents are happy for their children to be sharing a gym with adults the majority of whom won?t have been DBS checked.Court availability is ever reducing in favour of private coaching time, including local public schools. Some days there are 5 coaches giving paid private lessons leaving only 25% of court time available to members. ?School Tennis? is a high user of courts.Nuffield says ?we pride ourselves on the service we provide our customers and we always welcome feedback to make sure that we are providing the best possible experience?The reality is very different. Neither local management nor Nuffield HQ take any responsibility or accountability for issues or feedback. Most communication is completely ignored. They are totally indifferent to losing long standing members.On a positive note, staff including those who operate the coffee facilities, reception and cleaning teams and are friendly and professional.
February 2024 by John Allen
Years of lack of investment leave the club in a poor and, in the case of tennis courts, dangerous state
January 2024 by Torbjörn Jönsson
Nice gym but absolutely horrible staff, rude and unfriendly with the general manager being the worst (but the competition is fierce).
December 2023 by Luke Blair
Price of membership increased despite the closure of the spa pool and outdoor pool (temporarily) and when I tried to cancel I was ignored. Charged for extra months after trying to cancel and it took several complaints for this to be resolved.
December 2023 by Atamansha Trips
Nice place and very nice guys working there, cool bar downstairs and very nice pool with steam room and sauna, outdoor pool is great as well ?
October 2023 by Chuck Leighton
I would put zero star if that was a choice. The maintenance of its bikes in the Spin Studio is appalling! It?s been more that a year since members were promised the bikes will be repaired and to date has not been. If there was a competing gym near this location, members would be flocking to it. Without competition, this gym just does not care if members are satisfied with their membership. Furthermore, bikes not working are left at the from of the studio making exiting the studio in case if fire dangerous.
September 2023 by fulvio bignone
A disgraceful lack of service and of civilisation demonstrated by a group that claim interest in looking after people?s health. We have guys playing hockey in the pitch outside and the refused entrance to one player to use the toilet. I was also member here when living nearby, so glad i?ve left.
September 2023 by Robert Abernethy
Nice gym with good pool facilities and a decent cafe. Seriously short of bike parking spaces with bikes left everywhere as a result.
August 2023 by Dee Vincent
Loved this place as a visitor. Staff are super friendly and fabulous especially Bev B. We had a wonderful swim in outdoor pool and I would just go back for the food and juices in café. Great place.
