February 2025 by Penny Murray
Always polite and helpful at the branch in Queen Street, Oxford.
February 2025 by Carol Forde-Johnston
Joshua in Oxford Abingdon office was excellent and very helpful with all my questions today. Make sure you give him a payrise!
January 2025 by Pri
I love shafila (I?m sorry i butchered her name), she was so efficient, smiley and answered our questions ??
December 2024 by Alisa Yi
One of the ladies was very patient, the man had the worst attitude please sort that out. Also it would be helpful if the workers provided information on all that was needed BEFORE letting the customer go and prepare necessary documents, since I rushed back home and could have come with the required documents if they had told me. All in all very, very poor service
August 2024 by Morning Daniel
Closing your doors early great job you space cadets
October 2023 by Emily Meixner
Absolutely amazing staff! So patient and helpful. Special thanks to Mo for helping me set up my online banking despite technical challenges!
April 2023 by A I
Male cashier said a cheque I wanted to pay in had 2123 written as a date. It was written ok to me as 2023, just a bit of adult hand writing. I had to take elsewhere to another branch, where they accepted it without any issue, wasting much time. Besides it can't be 2123 a hundred years from now anyway!
January 2023 by Paul Goodenough
I've been with Nationwide for around 4 years now and today was the first time I've had to go into my local branch. All i can say is WOW. I Walked in the door and a lovely lady see i was looking around and she helped me with my problem within minutes. She told me that she usually works out of the Wallingford branch. This lady is a credit to her profession. Thank you so much for your help i really do appreciate it. ??
December 2022 by constantin zaharia
Awful customer service. Not even tried to help sort out the issue. Straight NO as an answer, just carried on chatting between themselves. Will close my account today. Its just appalling.
November 2022 by M H
Excellent customer service, staff very knowledgeable and friendly.Glad to have a nationwide branch in Oxford.
June 2022 by Chloe Knightley
I spoke to a cashier about an adjustment to one of my accounts. She was pleasant and helpful and sorted it out for me. At the next desk, a customer was shouting abuse at the cashier who was asking for identification which the customer was not producing. The Cashier remained calm and polite under duress. Whenever I come into Nationwide, someone usually asks me if they can assist me. The cash dispensers are well lit and instructions easy to follow. I am very happy with the service and staff at Nationwide, Queens street in Oxford city.
May 2022 by Martin James Mascarenhas Hogg
Excellent customer service, staff very knowledgeable and friendly.Glad to have a nationwide branch in Oxford.
March 2022 by Mark Sheehan
I came into the branch a few weeks ago to pay a cheque in. The member of staff who dealt with me (Gemma) was extremely helpful and booked me in for several appointments and detailed all of the product offerings. I left feeling well informed about the services nationwide offered and opened a new savings account. Really top service. Thanks very much Gemma.
February 2022 by Martin Hogg
Excellent customer service, staff very knowledgeable and friendly.Glad to have a nationwide branch in Oxford.
November 2021 by Anwar B
Gemma top star customer service. It's the staff that make this bank good
