August 2025 by Therese Grear
Easy to return clothes bought online at the til. Staff exceptionally helpful. One lady went to search in the fitting rooms for a cardigan I wanted in a different size. She even searched online for me.
August 2025 by garry vandeleur
Good food store and clothing added benefit of a cafe
August 2025 by Alex Haas
When in the UK I always make sure to do some shopping at M&S. Besides the amazing food sections (and the M&S Foodhalls all over the country), it's the loungewear that gets my attention.
Quality is there, it lasts for years and years. This store here had a very good and wide selection of both loungewear and underwear. Lots of other great stuff in this store. Found what I looked for and bought a whole bunch of them. Prices were quite a bit higher than three years ago when I last visited. But still a lot better - especially given the quality - than in my country. Surely a place to come back to when back in the UK.
August 2025 by Rob Broad
Very rude and unhelpful store manager called Daniel. Staff incapable of re printing a receipt, despite multiple trips to the store to try and get it printed out. One lady working with him at least tried to help.
August 2025 by googleuser 1
Amazing food hall,it is the perfect place to grab lunch. The store is nice and they have decent free from selection. They also had a great array of gluten free sandwiches too.
August 2025 by Irene Stratton
Cafe not busy but some of the tables left unwiped for ages.
Looking for a swimming costume, very few, those in the Sale section all size 18 and above. Only one design not in the sale.....
Similar problem with nightwear. Very poor stock levels.
July 2025 by Alex
Only got the chance to use the travel money area. Never again at this M and S store. Go to a different M and S, sadly the one member of staff at this store was so rude and made it feel wanting to buy travel money was an inconvenience. Dreadful customer service
July 2025 by Lucy Thomas
Great experience
June 2025 by Alona R
I am absolutely dissatisfied with the visit, I wanted to use a gift certificate, but all the items start from size 12..14..-22, that is, you don?t sew for normal skinny people?
June 2025 by Marly
What a fantastic experience I had at your store. Ali at the self check out was amazing! Went above and beyond and I really appreciate it, a real credit to have. Thankyou Ali for been polite and assisting me on my shopping journey! Amazing Service!!
May 2025 by A G
Bad customer experience- rude and unhelpful sales assistant who blamed me for a barcode missing on a product. Such a shame to see a British heritage brand being run like this. Customer service as John Lewis is much better.
May 2025 by Daphne Harries
Everytime I go beforehand, I use the app to make a list using the available products. This hasn?t happened at other stores, such as the Oxford Station one. I get to the shop, and none of these products are available. Either they aren?t being replenished, or they don?t even have a place on the shelf. Having the app and an ?availability? feature feels entirely futile and a waste of time when I have to suddenly alter all my food plans and budget because of products being unavailable. This is extremely disruptive, especially to people who utilise the app as a way to improve personal accessibility in-store due to disability.
However, the staff are extremely friendly and accommodating. It is unfair for staff to have these complains placed on them, when it is clearly a communication issue that they have no control over.
April 2025 by Nicky Robinson
Absolute chaos in the food hall today as the contactless went down . Lots of busy people grafting and about 4 managers dotted around doing bugger all ! It looked so unprofessional and the way one in particular was talking down to one of the girls was appalling! Horrible vibe in there , no team work
April 2025 by J.
Fay is incredibly rude, agrees to help and then begrudges you and is nasty and spiteful because she had to help you.
March 2025 by Darren A. Smith
I am trying to buy 34? trousers. Possibly the most in demand size and you have none.
When I ask. The answer is, ?No idea when they?ll be back in stock?.
As the entrepreneur once said, ?I am trying to give you my money!?.
Do better M&S. you once set the benchmark.
