October 2023 by Xoudrion
Lunch break at 5PM??!!! Outrageous
September 2023 by Nigel Bake
I was treating me and my family to a doughnut for after dinner today . So we all picked the ones we want to pay for them and they refuse to take the cash I had to pay for them. So we was not happy to say the least
August 2023 by The midnight Howler
Sorry if I?ve got your names wrong, but I would like to thank Amin and Sophia for being such amazing, kind and friendly staff. We will definitely be back ??
July 2023 by Vicky Rose
Went to grab some of the lovely vegan doughnuts yesterday afternoon. I asked for a box of the vegan doughnuts and realised she was going to use the wrong tongs. I politely asked if she could use the vegan ones and she was very rude about it. Lots of eye rolls and tutting.It's a shame as I love these doughnuts but I'm worried the staff don't understand why they have the different tongs. ?
July 2023 by Sara Allen
No paper bag supplied even after spending 20 pounds on doughnuts.
July 2023 by Damian aka Evo.
Called in today... Amazing choice of the freshest Krispy Kreme's.... I was assisted by Shovon a really pleasant bloke...As I was waiting for my fiancée and eating my doughnut, I was privileged to over hear Shovon training a new member of staff... The attention to detail he was teaching him about customer service, putting the customers wishes above all else was really nice to hear... The customer gets what the customer wants attitude was a breath of fresh air.Teaching him to Guide the customer so they can make their own choices and feel part of the experience...From my experience today I would definitely use this store again and whole heartedly support this type of staff training.Well done guys... Today was fantastic??????????
April 2023 by Holly O'Sullivan
Went in to get my free welcome donut and birthday donut and buy one get one free eid donut and the lady was very kind and helpful. Yum.
April 2023 by jim thompson
A bit disappointing. Maybe a bad day for the staff but the young girl only gave us eleven instead of twelve. We went back and she gave us the missing one we?d paid for but no smiles or apology. The guy looked very disinterested and was glued to his phone. The up sell for more doughnuts and drinks is undoubtedly company policy, but annoying. Shop looks clean and full.
January 2023 by MAZIN ALSHAHRANI
Poor customer care. They were open at the time I got there and the Open sign still on, before I enter, one boy came and flipped the close sign on my face without any respect and with ignorance. That was on 31 of December 2022 at 5:50 PM. They need a tons of customer care training. disgrace.
December 2022 by Joe Shuff
Male worker didn?t serve me. Was chit chatting with mates and ignoring a paying customer. Fraudulent shop, Dunkin? donuts clear. Ignored me because I was ingerlish
November 2022 by Maha Urbanski
Very friendly and attentive staff. Good selection of products.
October 2022 by Pong Rose
Wanted to get a treat for my children. Girl was not interested in my order. Went to the till to be told they don?t except cash! I don?t have a card! Cash is still legal tender. No signs to say that. Apparently due to covid. How ironic when the shop was not clean. Very disappointing! There?s no evidence that using cash causes a spread of covid.
October 2022 by Jessica D
Whilst my daughter and I stood discussing which donuts to get at the choose your own unit and having not so much as touched a thing, the girl serving barked at us ?it?s not self service? and demanded ?what do you want??. She then proceeded to throw said donuts in the box and demanded payment without so much as a please or Thankyou. Katie clearly does not like her job or people or both and would possibly be more suited to a job customer facing role in future. Donuts however were great as always.
July 2022 by kateleaho
The lady who served us today was very friendly and helpful. She explained to us what was in the new doughnuts, and helped us choose the ones we wanted. Very polite and helpful, and they had good availability of all of the flavours.
March 2022 by Andre
Staff are friendly, guy who works at till is very hospitable and helpful. Top stuff
