August 2025 by Stephen Nichols
Always love this place and their milkshakes and desserts are just heaven!
June 2025 by Rowan
Erin gave us amazing customer service, and tasty chocolate shake :) thank you so much!
March 2025 by Ali Aminian
Good chocolate but not super high quality.
March 2025 by Margaret N's Lfstyle
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February 2025 by Marco Leite
Unremarkable chocolate in fancy packaging
January 2025 by Lydia S
Unfortunately I won?t ever be ordering here again. I visited Saturday and had a hot chocolate with oat milk which tasted awful to the point I couldn?t finish drinking it and I believe the oat milk had gone off as I felt very sick afterwards
January 2025 by ??Jessie L?
Friendly staff, comfort seats, and good chocolate! I ordered 100% chocolate drink.
Love the informative tissue.
January 2025 by Nicole Latchman
Really enjoy the service staff always helpful and smiley James and Jess
In the Oxford Westgate store
December 2024 by Elias Ahmadi
Tried the soft serve today and it was very delicious, but I felt slightly misled by the description of ?infused with cacao nibs?. The taste was very delicious but overwhelmingly milky. I tried to gaslight myself that there was a subtle cacao flavour underneath but it was so faint my tastebuds wasted far too much energy trying to discern it. Please be bolder with the chocolat, Hotel Chocolat! But it was still so tasty that I really can?t complain. Lovely staff as well. Would love to come back to see what else they have to offer! Also very reasonable pricing with the app?s 20% discount.
November 2024 by Spencer Hughes-Morris
Just been in to the Oxford shop and bought two Christmas presents. The team are first class, warm and courteous, fun and responsive to humour. Even though they were rushed off their feet they took time with everyone and were all smiling. Real Christmas feeling.
If the manager reads this, it's from the war veteran who wasn't ?
Have a great Christmas all of the staff. Head office they deserve a Christmas party paid for by the company ? ?
November 2024 by Urban Haka
Waitress ignored the used cups on my table, we had to take them up to the counter. The flat white was awful, very bitter, overly dark. Wife enjoyed her mint chocolate drink.
October 2024 by rhys botwright
Clean tidy and very friendly
September 2024 by Kate Lister
Do not buy the coffee, it is indescribably awful.
August 2024 by ???? ????????
I like this place. It?s definitely on the pricey side. I reccomend getting the vip card so you get 20% off drinks. It?s free to set up.
June 2024 by vasilis z
Good but sitting area dirty
