August 2025 by Zora Newsome
Just went in on a Sunday afternoon (having had a very positive but ultimately unsuccessful chat with Bensons) and were reluctantly greeted by someone who clearly didn't want to sell us anything at all. Spoke down to us, corrected us instead of offering information, and then went blank when we said we didn't just want to buy a mattress. Clearly Sunday isn't a day for selling anything in Dreams Oxford. He even recommended we go back to Bensons and buy from them instead.
August 2025 by Colin Wyatt
Excellent service from Haroon.
July 2025 by Botley Baptist Church
Our experience with Dreams Oxford yesterday was good. Jeff was courteous and helpful and we?re able to make an informed choice about the mattresses we needed. Great customer service. Many thanks!
July 2025 by Rod Maceachrane
St Clair was extremely helpful and provided first class advice in a friendly and professional way
July 2025 by Timotej Horvat
Great experience from purchase to delivery. From Haroon in the store to delivery guys, everyone was on point, on time and professional. Very happy with my new bed.
July 2025 by Vivien Day
Excellent service!
June 2025 by Helena Noble
Received excellent advice on buying a suitable pillow from Tom. He really knew about available product. Very good service. Thank you Tom.
June 2025 by Sabrina Serra
Excellent customer service!
June 2025 by Bel White
I would like to make a complaint about a member of your staff called Jeff, working at the Botley road, Oxford store and his shocking behaviour towards myself and my daughter on Saturday 17/05/25 at approx 14:15. Myself, my daughter and 2 year old granddaughter went to Dreams to purchase a new mattress, I lay down on a mattress and my granddaughter climbed up to lay down next to me, before she could do that Jeff shouted, from literally the other side of the showroom, and then shouted again.
Confused I got up to get clarification for his rude hollering. He then shouted about my granddaughter and to get feet off the mattress. Now, I totally get that feet are not acceptable on the mattresses and that they are certainly not for playing on (unlike the family we passed as we came in the store, parents included!
Didn't hear them being shouted at though - clearly Jeff prefers to shout at women!).
I could not believe that he thought it was appropriate to stay where he was idly stood and shout rather than to come over and speak politely if he had an issue with a 2 yr old in brand new shoes standing for seconds as she started to lay down.
Another member of staff did then ask if we would like some help as I was stood up and clearly quite perturbed by Jeff and his behaviour. I replied that I was no longer interested in viewing or trying anything further.....Jeff's reply ......'Good bye then'. I walked over to him to read his name badge and left.
I still cannot quite believe how disgustingly rude he was. Clearly he is not happy in his work and if he was having a bad day that is his issue not one to take out on customers. Obviously we will not be returning.
June 2025 by Dylan
Tom was really helpful helping me find everything I needed
June 2025 by Eilidh Rowan
Myself and my partner went to dreams looking for a new bed frame and mattress and were helped by a lovely man called St Clair - he was very friendly and very knowledgeable and spent lots of time with us explaining what mattresses and beds work well together and took time to understand what would best suit our needs. We couldn't have asked for better customer service!
May 2025 by Ben Challen
Very helpful staff at the Oxford branch, gave me space but helped when I needed it, and I?m very happy with the bed I picked
May 2025 by cindy drinkwater
St. Claire was extremely helpful and friendly, has a good knowledge of mattresses
May 2025 by Ali Bhai
Excellent service.
Harron, was knowledgeable kind and professional.
Pure manager material.
April 2025 by Rosie Winder
Lots of options to choose from and test, great customer service from Tom & we got a great discount! 100 day exchange policy too, in case we?re not completely happy with it.
