March 2024 by Finn Kier-Hansen
The Change Group office in central Oxford was today served excellently by Tariq. He offered me super service and was able to supply the needed US-Dollars in new, small notes as I requested.Great and professional service which I highly recommend.
October 2023 by Taireane Fernandes
Wonderfull
August 2023 by German Oshcherin
I was deceived! today, 07/10/2023, a man was sitting in this exchanger, whom I gave $ 1500, the man took the money, deposited half of it, counted half, gave me £ 740, the check says that I gave $ 1200 I was shocked, approached and I didn?t know, counted the money, pretended that I gave $ 1,200, although just a minute before that I counted my money ($ 1,500), there is also money in the photo of the morning. CRAZY SCREAMS DECEIVED ME FOR $300, SO AT THE RATE FOR $200, I'M JUST IN SHOCK, NEVER USE THIS EXCHANGER, THIS IS A SCAM AND CORRUPTION.
August 2023 by Renee E.
awful and unfair place as other reviews concur. For changing $40. American dollars, I got only the equivalent of $26. dollars, and when I asked to cancel the transaction, the guy refused. Just walk a few steps further and there's another exchange place to the left with far fairer (and friendlier) exchange.
July 2023 by Gidi Grinstein
They charged me bad exchange rate plus 15%!!! 90$ of $500. Shame on this company and on the UK / Oxford for allowing such robbery.
May 2023 by Jonnie Park
Do NOT use Change Group. You will get ripped off. Their exchange rates are nowhere near the market rates. Today I asked my mother to change $500 for me in Oxford while I looked after the kids, assuming she would get your average tourist rate. With the dollar at 1.21 to the pound, that should mean 1.27 - 1.32 to the pound. Change Group charge 1.45. On top of that, they charge BOTH a 3 quid "handling fee" AND a 2.90% "service fee". I'd be interested to hear their justification for charging two fees. You will be far better off withdrawing cash using your ATM card. Do not have anything to do with these crooks.Response to ChangeGroup comment below:?Currency exchange bureau are free to set different prices and exchanges rates?? - ie ?currency exchange bureau are free to rip off customers and tourists with exorbitant rates and fees, and we will do nothing about that?. Thanks. That?s all we need to know.
April 2023 by Dennys Frenez
No other words than a robbery. They gave me 62 GBP for 100 Euro. 3 GBP fee, 10% service. Officiate rate exchange was 87 GBP for 100 euro. She didn't inform me about the about she would have give me and refused to give me my money back. The money changer around the corner informed us about the amount, asked if it was ok and gave us 82 GBP for 100 euro.
April 2023 by Jade
Bad service, very condescending, huge comission and terrible rates. We asked to change 10? from a 20? bill insted of warning us that they could not do that they just did it and refused to give me my money back, plus the 3 pound comision. You don?t even deserve 1 star!!! ?????
April 2023 by Gemma Saura Carretero
Bad service, very condescending, huge comission and terrible rates. Never again.
March 2023 by Beatrix G.
SCAM!Don't go there. They charged £30 for exchanging 100 euros to pound. And they treat people very rudely. Especially MO and REYAN should never deal with people.
March 2023 by Bianca Lim
Best money exchange ever. This is not a paid review. Service was good special thanks Reyan
March 2023 by Norbert Gerencsér
Absolute thieves!They have hidden fees and refuse to give your money back.And on top of it all, they are extremely rude. DO NOT EVER GO THERE!!
November 2022 by KS Tan
Beware of this shop. We were at Cornmarket St, Oxford Change Group money changer this afternoon. Upon giving our USD cash, Reyan printed a slip informing us the exchange rates. When we decided not to accept his rates, he pointed to a notice board re no refund is permitted even though we have yet to take any monies nor agreed to his rates! After arguing for almost an hour, we had to call a police before Reyan the Teller reluctantly returned our cash!! So, please be aware of this unusual practice by this unscrupulous teller! In addition to 14.98% service fees, they add another 3% handling fees! So many customers thought we are being quoted a good exchange rates when you ended paying almost 18% fees but ?too late? as you are NOT ALLOWED to change your mind even if you have not received any cash from them! Really strange interpretation of a contractual transaction! AVOID THIS SHOP.
November 2022 by Aaditya ?Adi? Prakash
Be aware - they have hidden fees they don't tell you about and they refuse to cancel the transaction if you do not wish to continue. It is designed to be a trap. There are plenty of honest exchanges down the road.
November 2022 by Anne-Marie Beneat
My nieces handed over ?100 and were given £60 and NO RECEIPT!! tried to get their money back but lady repeatedly refused. AVOID AT ALL COST, THIS IS THEFT.
