March 2021 by Just Debs
They went bust over 3 years ago, don't know why they still come up as an eco pump supplier and why is Google asking me to review them?
October 2019 by Bee thomas
The worst service Iâ??ve ever experienced, Iâ??m happy Economic justice was served! Good riddance
October 2017 by Martin Randall
Paid a £250 deposit prior to Christmas to come out and quote for a heat pump, but I've emailed the company 4-5 times, emailed both customer services and a direct email for staff personnel, plus tried every number I have but no answer, not sure if they've gone bust, but definitely wouldn't go anywhere near them
October 2017 by Marlow Eye
I paid them £1,350.00 pounds a year ago for a 5 year service & warranty contract on one of their newly installed systems in a 2 year new house. Their first service (or rather their contracted engineer they sent out) was perfect, professional & knew his stuff - I was really impressed & he fixed a few things. Now waiting for them to contact me for the 2nd year service & no contact so I tried to contact them without success. Their phone is dead & judging by the previous problems read here I would assume they have now gone bust. Usual con I expect - build up a company on image, bullshit & debt, get the prior orders for longer term contracts & when the ponzi scheme doesn't work any more the directors walk away with shed loads of cash - The usual limited liability company trick - shameful. See if anyone else paid on a credit card & try to claim for cash back on non delivery of service. I paid on debit card unfortunately so I am really stuffed. Also write formally to the company for the attention of the liquidators & state your claim.
October 2017 by Chris Berry
I have a ground source heat pump which was supplied by Ice Energy. Plumbers are not great with this technology so I requested a servicing package from Ice. They booked us in 6-8 weeks in advance which is fine but then a few days before the allocated day they called to say they couldn't make the date. We had to wait another 4-6 weeks! Really painful if you have booked time off work to be there.
October 2017 by Tina Aitken
What a company, you will really struggle to get through to these guys, when you do thay are fine but expect to make many phone calls before you speak to anybody!!
