January 2024 by S L
During my visit to Superdrug Didcot today, my shopping experience took a turn for the worse at the counter. As the cashier was packaging my items, my eye pencil accidentally fell, opening and touching the floor. Surprisingly, the cashier displayed a lack of concern, carelessly tossing the contaminated pencil back into the bag without offering any apology. Although I initially chose to keep my frustration to myself and quietly exit the store, a subsequent review of my receipt revealed an unexpected overcharge on the damaged item. Hoping to address this issue, I returned to the store, only to find the Asian girl at the counter. She loudly exclaimed to the manager, "Oh, she wants a refund!" This drew unnecessary attention and made the entire experience even more uncomfortable. This attention drew unnecessary discomfort, so I stated that I wanted a refund for all six items. She responded with, "Oh, she now wants all the items refunded." I preferred getting a refund, even if it takes 24 hours to process. I am not going to this shop again. In the future, I might opt for online purchases to avoid such inconveniences and unpleasant interactions at the counter. I consistently have the worst experience there, as the staff is not polite. I believe it's better to purchase items elsewhere.
January 2024 by Monique Traveller
Always great experience here at superego in orchard shopping centre didcot.
November 2023 by Esme Ronald
Staff are rude. Especially the girl with the bleach blonde dyed hair. Didn?t want to help me at all. Lot?s of queueing issues. Don?t shop here.
October 2023 by Slightly P, Christo miffed
Very large Superdrug store, but only Health and beauty products, and dominated by the beauty side. No Pharmacy and only about 2 isles of health care.
September 2023 by Sue Carter
Shop is now bigger inside with well stocked shelves.
August 2023 by gracyxela
I like this superdrug. But there is a lady that works there that's rude. She is not English I couldn't catch her name, she was wearing a pink top. Very uncomfortable.. Rest of the staff seems fine and polite
August 2023 by M. A.
This is a lovely store and always well stocked. However, they NEED to sort out the queuing at the till. It?s happened almost every time for the past 4-6 months that there?s only one person manning it and the queue grows longer and longer. Surely there are other staff who can help, and if there aren?t then they need to be trained on that task.
July 2023 by P B
Can?t complain about the customer service :) big thanks to the pretty lady who helped me pick out a fragrance today.
June 2023 by Sandy Smout
Lovely staff, especially Julie.
May 2023 by Sandra Chivers
We got served by a very lovely and helpful lady call Julie today in didcot superdrugs. Her customer service was exceptional.
April 2023 by Judith Malan
Very friendly. Excellent, personal service, Valuable advice given, and every product I required was readily available, with a good variety available for next time!
December 2022 by Aimee Coleman
I had a bit of difficulty seeing when I was adjusting to my new glasses, and the staff were so friendly and helpful. They suggested all sorts of things I was looking for and were very patient with me. It's things like this that are really appreciated.
December 2022 by Dagmara Szczepa?ska
Great customer service, very big choice of products.
October 2022 by Jenny Cox (Jefner)
Good varied , well priced selection of brands and products
October 2022 by Lisa Lee
Great place, great prices
