August 2025 by Robert Jaworski
had a problem with my debit card because my card had been copied and someone was trying to commit fraud. The bank employee was very helpful and arranged everything for me to receive a new card
July 2025 by Harlan Tompkin
Not very helpful and I felt they were quite rude and uninterested
May 2025 by Caroline Yandell
I had a very disappointing experience at the Didcot branch of Lloyd?s Bank. After driving an hour round trip, I arrived 30 minutes before closing, only to be bluntly turned away. The staff refused to assist me with opening a bank account, telling me to ?just do it online? without offering any help or guidance. It felt like they simply couldn?t be bothered. I mean, what if I were 80 years old and unfamiliar with technology? This complete lack of service is unacceptable.
Thankfully, the Oxford (High Street) branch was a completely different story. A kind banker immediately sat with me, walked me through the entire online application, and answered all my questions patiently. I have moved here from another country, so my situation was more complex. He was so helpful. When I mentioned my experience at Didcot to another one of the employees there as I was leaving, they said they regularly get customers redirected from that location, which says a lot.
You can technically apply by yourself online, but staff are still supposed to support customers through the process. It?s frustrating and disappointing that Didcot chose to turn away a new customer rather than provide basic assistance.
January 2025 by Michael Ackers
Deposited more coin bags than they usually permit, they accepted them because I was only 3 bags over. I was unaware of the bag limit. Very pleasant assistant.
September 2023 by Zoe Sinclair
Have been trying to contact via phone for 3 days, all I get is lines are busy and unable to take my call!! VERY annoying
April 2023 by Ayaz mehmood
Excellent customer service
January 2022 by billy
A bit small and not the most convenient location, would be nice to get an upgrade for Didcot, in the meantime this branch is just OK.
May 2021 by Oscar Thurlow
Spelt my name wrong on my card
April 2021 by Antony Dennett
Always helpful staff. Rarely have to wait outside.
October 2020 by Nichola Roberts
I went into Lloyds Bank to pay some money into my account where I couldn't pay into Halifax because my card would not work in the reader and they would not accept any other proof of ID that wasn't physically in my hand! I was told quite smuggly, that it was a government rule that was brought out in November 2019 and I couldn't pay in there with physical ID. So I went in to lloyds and spoke with the manager and told him what happened at Halifax and he was quite surprised he didn't really know what to say I think it was the first he had heard of it. Anyway I was able to pay into my account in lloyds no problem at all. The manager and his staff were very friendly and polite and I will be using lloyds for my future banking.
July 2018 by Matthew Wiltshire
Helpful and professional staff. Cash and cheque deposit machines available.
May 2018 by Amy Evans
Bastards will only swap cash for change if youâ??re a customer! Very unhelpful unlike other banks in the area that are more than happy to do so
January 2018 by steve rowe
Pity they are not open and wont say when they will be. How am I supposed to bank cheques. and run a business. Can't drive there every day on the hope they may be open. Don't wast time calling their number on the web either, you get someone even more useless in Wales. Unbelievable
September 2017 by Adam Hulewicz
It's a Bank, and offers services
September 2016 by Jacob Ripley
Never have any problems, staff are always friendly! but the main Lloyd phone call customer service is terrible!
