September 2023 by Heather Brown
I have purchased wooden floor boards twice now from T&C... as they are marvelous...7 years ago I had the downstairs of my cottage plus an upstairs bathroom fitted with floorboards from T&C and they look just as good today as when they were first fitted... Especially the bathroom floor... Last year we extended our kitchen and now we have the same lovely floor boards going through to our utility room... everyone that comes to our house always comment on how lovely they look......
September 2023 by Delara Shakib
Great, personalised service and incredible quality product - I couldn't be happier with my floorboards. Very efficient and great service. Highly recommend.
April 2023 by Colin B
Town and Country flooring were absolutely brilliant. They were fantastic helping us to choose our flooring for an old cottage. Their fitters did a brilliant job scribing the floor around a difficult rooms. They were very tidy and extremely hard working.Customer service was second to none and I would highly recommend then to anyone.
April 2023 by Nicole R
Town and Country Flooring are THE BEST flooring company ! We have had wooden flooring installed throughout downstairs. The floor looks amazing ! The fitters were second to none and fitted the flooring perfectly (our cottage does not have one straight wall in the house) so this was not an easy task. We are also having a beautiful stair carpet fitted. Would highly recommend them. We spent months trying to find a good flooring company and so happy we found Town and Country. Thankyou !
February 2023 by Matthew Woodhead
Great bespoke design flooring store with a personal service and attention to detail to suit your needs
January 2023 by Sarah C
Have used T&C several times. They offer a premium product and deliver a second to none service. Jamie came out to quote and Sue in the showroom offered up several ideas / solutions on what products to use in our newly renovated cottage. We are incredibly happy with the service we received, from choosing the stone and wood to the final fitting. Thanks again. Happy to recommend based on our experience.
October 2022 by Alison Hamley
Good quality products but ver poor organisation and customer service. Had to chase original quote, which was incorrect and had to be re-done. They didn't show on the planned day for fitting with no credible explanation. We had moved all our furniture out of the room, so this was inconvenient to say the least. Fitting itself was done well and the product was lovely. One room was left unfinished as it needed beeding and the door finishing bars also needed to be fitted. I called and emailed on numerous occasions to get this booked in and eventually gave up as I got no response. About a year after the job was started we heard from the owner and have ended up paying without the job being finished- we got a a minimal discount and no aplology for very bad service. I would not recommend this company, which is a real shame because the products are great.
October 2022 by Michael McNeill
Having done a lot of shopping around and research we can not fault the quality of the product and installation having purchased both wooden flooring and carpets throughout our home from Town and Country Flooring. Contact with the sales team and installation team were friendly and professional at all times. Top quality for a good price, we wouldn't shop around should we need flooring in the future.
October 2022 by kiki Polly
My mum is renovating her house and she was going to get her flooring done by this company. After it was done (quite aggressively might I add), they randomly changed the price to almost £450 higher!!! What?s up with that? Unfortunately, it was already done so we were forced to pay.Do NOT recommend.
October 2022 by anniyah
I?m very upset!! They didn?t do the flooring properly and refused to accommodate me. I payed for their services and I?m utterly disappointed. It will be costing me HUNDREDS of £. Especially during this cost of living crisis. Would give 0 stars if possible.
October 2022 by Gareth Cope (Billythefish)
I have been waiting two months now for a response to a request for products and services. Despite sending several chaser emails and phoning and speaking to an assistant my requests have been completely ignored. Perhaps they are making so much money they can ignore clients - let's hope it lasts and they don't find customers go elsewhere who have customer service. Avoid at all cost.
October 2021 by Paul Cox
Visited the showroom today as to purchase some paint. Unfortunately not something that they hold in stock but was pointed in the direction of a local company whom stock the product I was looking for. On this occasion I wasn?t able to make a purchase but the friendly welcome, knowledgable staff and great showroom ensures that I will be back when taking on my next project.
October 2019 by Jacqui Lovell
First visit to look at new flooring. Hugely impressed with the quality of the products plus the knowledge Jamie has and how helpful he was. Our flooring has now been fitted and we are really pleased. The team Jamie sent to do the fit were fabulous, very respectful of our home, attention to detail was excellent and they worked early and late over weekends to get the job done. Very happy customers.
October 2019 by T Waller
I am afraid to say that I am having a bad experience. 28th February booked an appointment, no- one turned up, no phone call, so I phoned them asked what had happened. Said they didn?t have my number to let me know, but I went into the shop a week before and watched the assistant write both my numbers down. I re-arrange an appointment for 4 days later. Gentleman arrived NO apology for not turning up. Measured up, fine, suggested I pop into shop to look at other carpet and he would be there to show me on the Thursday. Arrived on the Thursday. Another gentlemen in the shop knew nothing about it. So I returned later that day to speak with previous gentleman who knew something. I left with a reassurance that my quote would be done that afternoon and sent to me. I have now been waiting FOUR weeks for a quote. I have rang twice and just been told they are very busy. Which I accepted the first time. So from start to now I have been waiting six weeks and no further forward. I don?t think this is very good customer service at all. Shame as this has definitely put me of!!!!! I have now been in touch with another company that does the same carpets in Cheltenham and what a difference their customer service is. Shame not to use a local firm. ?
October 2019 by Dom Turner (ImMemphis)
Amazing Showroom, Great knowledge and fantastic products.Town & Country supplied and fitted my new oak flooring. Nothing was too much trouble for them and their fitters were so clean and tidy.I would recommend this company without any hesitation for the service and the quality of the flooring they made for me.
