February 2025 by Sunny Bap
Had a lovely cream tea, lovely and cozy with a lovely warm fire in the winter. Lovely fresh scones with cream and jam. Staff were very attentive and polite. We left headphones in the restaurant and one of the staff kindly found us while we were driving away to return it.
January 2025 by Lawrence Biscontini
Neighborhood Gem
Ambience: so many fireplaces to choose from, great decorations, warm & cozy, and even better than lamb next door
Service: remembered me from day to day and even my choices; prompt and attentive and made everyone feel welcome from large groups to single diners.
Food: delicious: my only suggestion is to serve a piece of bread and butter with your delicious soup! --what a shame!
September 2024 by Jurgis Kulie?ius
Can only speak for the vegan options but they were all tiny portions, with some of the food straight up unpalatable.
July 2024 by Karl Walker
Only one bar staff member as it was a quiet evening eating in the bar area but he was excellent. The food was delicious and arrived quickly. Highly recommend.
May 2024 by Caroline Grinnell
Staff were, & ambience was, perfect! Staff could not have been more attentive. However our afternoon tea, (which was a gift), was very disappointing. Consisting of THREE finger sandwiches each, (note: NOT 6 slices of bread, but 4 slices cut into three thin parts each), and each quite soggy AND stuck to the napkin on the plate! Scones were small, and too hard.In adfition, we ordered the artichoke soup, and chips which I rate 10/10.Pity that the intended 'highlight', (the afternoon tea), was such a letdown!I love the Bay Tree usually, and only live 15 minutes away. However on this occasion the afternoon tea was a disappointment, which is a great shame, as I had high hopes.To reiterate, your Staff are AMAZING, as is the venue.I would appreciate your feedback, as I am sure you take comments seriously, as they are a big indicator as to how you are treating your guests, and how they react to that treatment!Many thanks for your attention...and response in advance!
January 2024 by mdC1215RM
Terrible quality of food. Burger is £19 terrible value and was not served as described on menu Service awful Dirty restaurant
December 2023 by Owolabi A.
The hotel is very racist. I wouldn't reco it for anyone as they will make you frel worthless. They have horrible service and they also do not hire people of colour. Why stay or work somewhere where segregation plays a huge role?
November 2023 by Ludovic Lacay
1-star review due to food poisoning and most importantly lack of appropriate response from management.We went for dinner with my wife and had the exact same dish. Roughly 6 hours after, both of us started feeling stomach cramps which then turned out to be pretty severe food poisoning with all the worst signs.My wife and I didn?t eat lunch from the same place and had no snacks during the day?My wife had to spend the entire day in bed while trying to breastfeed our 5-month old baby. It?s been four days and we still have symptoms.Yet the management response couldn?t be poorer.Firstly we had to wait almost 48 hours for the general manager to call us after emailing, going there in person and chasing by phone.When she called she didn?t apologise once. Not once. She told us a third party would investigate the case fully, including by calling us and give the parent company a report.It?s been five days and we still haven?t heard from that third party investigator. So I trust that the fridges have been wiped and the kitchen cleaned and the investigation will reveal nothing?The appropriate response from a general manager in the hospitality industry would have been to apologise, and offer compensation so we can move on, then go and do your internal investigation to ensure it doesn?t happen again.Instead the manager focused on not accepting liability, making us feel cheap suspected grifters.
October 2023 by Arun C
Been to this place before and we liked it here as its not normally that busy. Took my mother here last week for some drinks and nibbles or a potential dinner (we walked in as theres no wedding this time) Sat in the bar and a young dark haired girl served us. at first she was lovely but after pointing out that my mum has an allergy her whole attitude shifted, Yes we forgot to mention that my mum have an allergy but sighing and sounding exasperated in front of us was down right uncalled for. Went to the bar to get her attention as we needed some serviettes to hear her over the phone saying ?my table is a joke and didnt mention their allergies? We think this is unacceptable in a hospitality business. Went to reception to ask the lady with few tattoos for her name which was given to us. So to the young lady called ?Alice? thank you for ruining a nice evening with my mother x
September 2023 by 987darraghs
Our recent visit to your hotel left us wondering if perhaps we came here a little early. Halloween would've been a more fitting time judging from the fact that we could've fallen victims to little sleep. After a nice walk around one of the nearby villages, we retrated to the bar for some food. All of it was delicious. I have never tasted food like it. Hats off to the chef for his wonderful culinary skills. The same can be said about breakfast. We ate and we ate. Who knew that something so simple like breakfast could provide us with that much choice? Hot food, pastries, cereal. It was like entering Heaven. But above all else, the best thing about this place is the manager. Becky, I think. My kids almost dropped to the floor when seeing her. Walking around like something out of A Nighmare on Elm Street, her team must struggle to sleep at night. Luckily, my two slept well...
September 2023 by 681barryp
As Father of the Bride, I connot fault this hotel. Laura is the wedding co-ordinator and along with the Bride planned her day to perfection. All the staff have my thanks as nothing was too much trouble and they worked so hard to make every ones day special Thank You all
August 2023 by cindymack1968
Burford is by far the best town to base you delft for a few days in the Cotswolds. There are plenty shops, bars, restaurants and things to do. The area is gorgeous. I took a long run along the country roads and it was too beautiful. The Bay tree was fabulous. Great, friendly staff and clean room. Fantastic breakfast each morning. Only complaint, our toilet didn?t flush well without pumping the handle vigorously. Otherwise, no complaints
August 2023 by AuntySally
My favourite place to stay in Burford. This time we were allocated a Lovely room overlooking the garden, and really enjoyed everything about the place, great location, friendly atmosphere, good food.
August 2023 by SC1689
The hotel has a lovely location down Sheep Street off the main road/high street in Burford. The hotel has a good sized car park at the rear which in a Cotswold town is an added bonus. The reception staff were welcoming and we were shown to our room. Kempster. The room was a Superior Garden View Room. It was spacious and had a a lovely view over the garden /French door which was pleasant. It was not however worth anywhere near what we had paid. + Plus Points: Spacious room, bed comfy, good range of tea/coffee and chocolates, bed side clock and little lobby area to hang coats and take off footwear. Iron and Ironing board supplied. _ Minus Points: Dusty, the lounge chair arms were dirty and sticky, wardrobe door handles sticky. No pillow protectors. Bathroom very dated - the sink had a plug and a narrow bath with shower over, very dusty along the skirting board, radiator filthy, walls badly marked and dirty, the plastic strip along the bottom of the shower screen was black. Paint work in a sad state of repair. There was no where to hang towels except for one hook on the back of the door. Inside the toilet basin was scratched and marked. The floor was dirty too. Meals: We ate in the restaurant one evening which is bright and airy - it has a good menu and service was good. The food was good (not excellent). A reasonable wine choice. Drinks were expensive in the bar along with the 12.5% service charge added which we were not told about when ordering at the bar and taking the drinks to the table ourselves. £16.82 for a Moretti and a single Chase Gin with lemonade. Breakfast was very good with a good choice of buffet items along with items to order from the menu even Eggs Benedict. The full English was a good size and service again was very good. The breads were very good. Looking at images of the hotel other bedrooms have better bathrooms than the one we stayed in. I am wondering if it is because the booking was made through Hotels.com and not directly with the hotel we were allocated one of the poorer rooms?
July 2023 by janehC5612PH
Lovely place, really nice room with comfy bed. Huge bathroom. Stayed in The Shilton Room. Reception very helpful & friendly, showed us to room. 2 reasons never gave 5 stars?.. Firstly we brought our 2 dogs, whom I may add were made very welcome. Website states £20 for dog with 2nd at 1/2 price, bed & bowl included in room with a sausage at b/fast. No bed or bowl in room for either dog, sausage was greatly received by both at b/fast, but they charged £40 which I queried, they then reduced by £10. Secondly??. We always tip, but there was a 12.5% service charged for literally pouring a pint at the bar, no table service given. Think this should only be applied to waiter service/food bills. Overall would probably stay again
