February 2024 by Lady Little Happiness
The staff only talks and has a very poor service attitude
December 2023 by Buttery Estates
Great service!
December 2023 by Saskia Elvin
Would give 0 stars if possible. Very busy store so waited for it to quieten down before going. Tried to get in at 8:35 and was refused entry. Only about 4 people in the shop if that! Asked him what time they were open till - security said 9pm but they aren?t letting anyone in! Didn?t give any reason just said ?complain to Bicester village? and walked off!! 25 minutes before closing!! All other shops were open past 8:55pm! So rude!
November 2023 by esin ceti
Very rude staff
November 2023 by Ashley Bland
Visited at 8:20 PM and made to wait outside for 10 minutes whilst the store was practically empty. I asked why they were making us wait outside but neither of the two people on the door would answer me. When we were finally let in, the staff were overwhelmed by everyone all entering at once which is very counter productive. I understand making people queue when the store is busy, but with 30 mins to closing and the store was practically empty only to have it immediately filled and then not enough staff member to cope with it seems very counter productive.
September 2023 by Google User
Good selection of shoes but staff were standing around doing absolutely nothing.
August 2023 by Ollie B
Brilliant customer service from one of the staff members today. Very helpful with finding sizes and recommending shoe fits.
June 2023 by Alexandru Mardare
Nice place...if you have money
May 2023 by Tia
Hello, I visited your store the day before yesterday ago and had an extremely unpleasant experience with one of your members of staff. I am writing this message as I would like to get her name to lodge a complaint with the Bicester Client Services Team. Unfortunately, I didn?t manage to get her name because conversing with her was the equivalent of conversing with a wall and I am not in the habit of wasting my time but her behaviour was appalling and left a lasting impression. My mother was an influencer invited by the bicester team and definitely does not have the time to take this issue further? but I sure do. Because not only did she seem annoyed when she couldn?t understand my mother the first time my mother asked her for help (my mother is PERFECTLY fluent in english but obviously has an Indian accent) but when my mother asked her for help she glanced her up and down and turned around and rudely said i?m busy in the most demeaning way I have ever seen. Just a second later she came up to me with the biggest smile I have ever seen and asked me if I would like any help? to which i replied ?Oh I thought you were busy are you suddenly free now??. She was caucasian, had light brown hair and blue eyes. Do follow up with her name and any further details you can inform me off as I am adamant to take this forward. Thank you.
April 2023 by Craig Duncan
Love the store. Always clean and tidy and have great deals
February 2023 by Abdulaziz Khalid
I bought a a fluff yeah slide, ones I came back home I surprised that one pair is totally deferent from the other one!!! Unfortunately, The lady who was in cashier did not check before handled it! So disappointed!!
January 2023 by Hamza Alawi
Shop is small and crowded. Staff are helpful.
January 2023 by Fazlynn Azrul
Probably one of the busiest stores in Bicester Village. Queued about 20 mins to get in. Once inside, you'll have to help yourself to the shoes. It was quite a madhouse. I guess they just couldn't control the crowd, as it was the sale period. Could have been e better managed.
January 2023 by The story corner
I love it here, I buy uggs everytime I visit. It is buzzing in this shop and its due to the selection and great prices. I purchased 2 pairs one for my 2 year old and a pair for me for around£150
January 2023 by Jayne Zurawliw
Had to queue to get in as small shop. Good range of shoes. Lovely staff very friendly and helpful.