January 2024 by Shweta Gupta
I've chosen the stars for the general feel of the store.But I do not think it's normal to have bought an evening bag from this luxury brand but sadly the staff didn't provide me with a white sack bag to keep my handbag clean.Is this not something that is offered on a purchase and either ways why wasn't I given one or asked if I needed one. I just imagined that one had been inside the sad looking plastic outer bag!Hope to hear soon.Regards
January 2024 by Mona Ana
2 staff members were rude. One didn?t acknowledge me and then answered me under their breath whilst looking at her phone. She ended up giving me wrong information about a promotion. I went to the till to purchase that item and her other colleague wouldn?t offer me the promotion that she said and was speaking to me like I was dumb and I didn?t understand. Believe me that I won?t be returning to this store again
December 2023 by Catrina Rooker
Bought a bag for my mum and was well looked after by Vlad throughout the experience who was lovely and helpful! ? - Cat
September 2023 by Madiha Raza
Assisted by a young gentleman in the shoe section. He was very helpful, very smiley and made my shopping experience enjoyable. Would definitely recommend.
August 2023 by Apoorva Singh
I love the customer service team from this store one of my bag's colour was fading I contacted them it took some time to get a response but eventually they helped me out. ?? thank you
August 2023 by Una Coales
Great when they have an additional 30% off everything in the outlet store. Not so great as limited shoe size availability and less desirable bag colours.
July 2023 by Lorna Charles
Very expensive! Good value for money.
July 2023 by Isma ?Izzy?
DISCRIMINATED by Supervisor today, she was extremely rude. She was a lady with blonde hair with an accent working at 6pm. I came here to buy my 70 year old mother a gift for her birthday. There was an offer to get 30% off on £500 purchase, so I was looking for some shoes to buy. I have a hidden disability that does not allow me to stand for too long, a young associate was helping me while I was sitting down, and she was pointing at the shoe i wanted and she didn?t hear me say yes, so there was some confusion. The supervisor who was fixing the display decided to intervene, in an AWFUL LOUD TONE told me to GET UP AND PICK THE SHOE I WANTED, to the point where people started looking at us. She wouldn?t have said this to an elderly woman, what kind of DISCRIMINATION is this? There were 4 associates in the shoe section alone and 2 customers, What?s the problem in helping someone who is less able to stand? I spoke to the supervisor after 5 mins, she kept on talking over me and not allowing me to finish what I was saying, saying phrases ?YOU this and YOU that? and I had to raise my voice just to finish my sentence, then she tried to flip the script and said I was shouting at her. YES I had to raise my voice but I immediately apologised and told her I just want to express my concerns and I apologised to the associate but she said I didn?t need to. Why do I have to explain a HIDDEN DISABILITY to her? Honestly I tried to forget about it but it?s still on my mind hours after it happened and I wanted to make sure it doesn?t happen to anyone who is less confident in a confrontation. There was no manager or store director today to file a formal complaint. Everyone else was very nice and understanding, even the young associate didn?t mind helping me but if your team lead is this rude I?d rather spend my money elsewhere because I live in the states and I can get Tory Burch there too!
July 2023 by Isma
DISCRIMINATED by Supervisor today, she was extremely rude. She was a lady with blonde hair with an accent working at 6pm. I came here to buy my 70 year old mother a gift for her birthday. There was an offer to get 30% off on £500 purchase, so I was looking for some shoes to buy. I have a hidden disability that does not allow me to stand for too long, a young associate was helping me while I was sitting down, and she was pointing at the shoe i wanted and she didn?t hear me say yes, so there was some confusion. The supervisor who was fixing the display decided to intervene, in an AWFUL LOUD TONE told me to GET UP AND PICK THE SHOE I WANTED, to the point where people started looking at us. She wouldn?t have said this to an elderly woman, what kind of DISCRIMINATION is this? There were 4 associates in the shoe section alone and 2 customers, What?s the problem in helping someone who is less able to stand? I spoke to the supervisor after 5 mins, she kept on talking over me and not allowing me to finish what I was saying, saying phrases ?YOU this and YOU that? and I had to raise my voice just to finish my sentence, then she tried to flip the script and said I was shouting at her. YES I had to raise my voice but I immediately apologised and told her I just want to express my concerns and I apologised to the associate but she said I didn?t need to. Why do I have to explain a HIDDEN DISABILITY to her? Honestly I tried to forget about it but it?s still on my mind hours after it happened and I wanted to make sure it doesn?t happen to anyone who is less confident in a confrontation. There was no manager or store director today to file a formal complaint. Everyone else was very nice and understanding, even the young associate didn?t mind helping me but if your team lead is this rude I?d rather spend my money elsewhere because I live in the states and I can get Tory Burch there too!
March 2023 by Bikal Shresthawwq1z,
Looked good and prices seemed ok too
February 2023 by Bikal Shrestha
Looked good and prices seemed ok too
January 2023 by Sara DC
Came in with my boyfriend as I love Tory Burch. Was actually sporting a Tory Burch bag myself. As I was touching a bag staff came and asked me if I knew what the price was in an interesting tone - as if I had to put down the bag if I couldn?t afford it. Came off as weird and rude, and possibly racially motivated since I was dressed more than adequately and do not see any other way to explain this sort of attitude. Really really bad staff.
January 2023 by Olu O
Great discounts at Tory Burch in comparison to other brands this year. Tory Burch has consistently given great discounts over the years.
January 2023 by F Khz
Went today with my partner to this outlet and the young tall security guard with shaved hair and black shirt standing in front of the shop was very rude and racist towards my partner who is a non white, my partner asked him if there are any belts he showed us the door and said we dont sell any belts for ladies , after coming out I saw from the window that at the right end there are a stack of belts we came in and bought a belt and he kept looking away from us because of what he had done, your a shame to humanity and also society for being this nasty and racist I hope the shop owners and managers see my review and give this guy a disciplinary warning.
January 2023 by Nancy Coo
Very bad experience today 15/1/23.Early customers. All staff gossiping amongst eachother very unprofessional.Around 15 staff in empty store.Awful service by girl called Jess.Not understanding basic English!!!Very poor attitude towards customers.
