January 2024 by Soph
Not sure where to start to be honest! Came here today and it was a shambles. The guy who booked myself and my son in got my sons details completely wrong. Clearly not very good at listening nor spelling. I didn't realise his mistakes until I was called in the room. (The guy who orginally took my details didn't ask me to check it). The other guy corrected our details but kept apologising constantly which was uncesserary. I started to feel awkward as he kept apologising for his colleagues mistakes. We all make mistakes so I said it was fine..My son and I were booked in together however, none of the staff were aware of this so they were very disorganised with our appointments. I was then called into different room after with my son by the optician but then heard someone else from outside the room call my sons name.. I then told the optician that that's for my son. She asked if he can go in by himself...he's 4 years old...so obviously not!I felt that some of the tests were not suitable for 4 year old they were bit difficult for his age.When we finished our appointments they said to me I will get your prescription changed for my glasses. I already said I didn't have my glasses on me and I didn't want them changed. And I actually didn't need prescription in my glasses as there's been no change in my eyes!Overall experience was nightmare to be honest. The staff are not very bright and not good at listening at all and also extremely disorganised.I also find it frustrating that you have to see 4 or in my case 5 different people! It's ridiculous. Would never go back.
January 2024 by Bernard Gibbs
Very happy with the help I received from your staff ,from booking appointment to eye test,luckily there was no change to my prescription but all the staff were very efficient towards me,I would recommend Specsavers!
December 2023 by Jeff Andrew
Perfect ? Suresh, simply the best, Robyn dispensed and fitted, superb. Great service, wonderful shop and staff
December 2023 by Geraldine Thompson
Would recommend bicester ,very helpful. No problem getting an appointment very attentive from eye test to choosing glasses and on collection made sure everything was OK. And also brilliant when looking after your hearing. Definitely recommend
December 2023 by Kenneth Groom
I think Specsavers Bicester are absolutely brilliant. I have been going there for over 10 years and it has got better. I was greeted as soon as I walked in the door and looked after all the way through my appointment.10 out of 10
November 2023 by Adrian (Ade)
All staff were friendly and helpful.
November 2023 by Roy Chandarana
Very professional and friendly service.
October 2023 by adam hubbucks
The service was very good until the end, and I had to pick some glasses. Just gave me a tray to pick one of these and left otherwise I would give them five stars.so didn?t buy any as wasn?t sureWhat to get as first pair so brought, Brought, 1.5 from Poundland instead seem to be ok!!!!
October 2023 by Caroline Parry
The test went well but the rest of the appointment started badly and just went downhill. No one seemed to care whether I found glasses which would suit me or fit. I left the shop completely disillusioned with my old glasses which it appears are no longer suitable for my needs.
September 2023 by Lynn Jackson
Hadn't had my eyes tested for some time, Covid ect ect. However finally made my appointment and whilst Bicester is not local to me, probably Leamington Spa would be, I don't have the confidence in them, so Mt partner goes to Bicester and always always receives amazing services, from Eye test to choice of eyeware. I followed suit and received excellent services. Staff are so great, professional, friendly and know their stuff. Thank you ?
September 2023 by Debbie Jillians
yet again another thorough and helpful visit to Specsavers Bicester - I've always had friendly team members from start to finish help me at my appointments thank you
August 2023 by Ralia Musah
It was amazing how welcoming staff were. Especially Nura, a pre-reg optician who saw me. She was very professional and explained in detail of my problem.
August 2023 by Monicka Noy Lo Dollaga-Hill
The majority of staff was very kind, but there were two men who stressed me out and upsetting. The only reason I am giving a 3 instead of a 1-star review is due to the kindness of the rest of the staff. However, I will never return to this location due to those two workers.Longer story of it:My initial appointment a week prior, the doctor and the lady who helped me pick glasses were very nice. Today, I picked up my glasses and the man who helped me with that fitting was very kind and personable. I went in for a contact fitting after, and the first doctor was very kind. The woman who taught me how to put them in was also very kind, patient, and helpful. After I got them in, they had me test them with a male doctor. That doctor came off rude and rushed. He had me take them out so I wouldn't take them home and the man who was to help me take them out stressed me out enormously. He was talking to me abrasively, without giving me any time to tell him I understood, before repeating it again and talking to me like I was slow. After a few minutes of that, he wanted me to let him take them out without having given me more than a couple minutes alone to try. I had asked for some space/time to do it alone, and found myself unable to for most likely 10-15 minutes; he then repeated the same abrasive lecture before giving me another 5 minutes of trying. A woman who had been working the front desk since I'd gone in came and told me very kindly a tip on how she gets her contacts out and after his abrasiveness, her kindness made me cry. Trying her tip, I managed to get the contacts out quickly (1 minute for the first and 2 minutes for the second).After getting them out, I felt defeated and stressed at the idea of coming back to the same treatment from the two men who had made me uncomfortable. I cancelled the appointment with the kind lady; once I stepped out of the store, I sobbed because of how awful the two male workers made me feel.
August 2023 by Stewart Pittam
I had earwax removal and it was fantastic best £55 I have ever spent great service and a great job, highly recommend
July 2023 by Susan Young
Top class service from everyone at the Bicester branch.Should you go to Specsavers ???? Yes of course you should !
