July 2025 by Hytham N
Helped by Alison today , only looking to spend 50 pounds ended up spending 138 pounds due to her excellent knowledge and wonderful personality, a real credit to your store. A valued member of staff, professional and extremely courteous. Thank you Alison .
June 2025 by Nino Sirret
I had a great experience at this Pandora store thanks to the excellent service I received. The staff member Elysia assisted and she was incredibly helpful, friendly, and knowledgeable.
April 2025 by Vaishnavi Jadhav
Although I love the brand, staff is lazy to show the collection they have in outlet and rude.
I understand outlets stock keeps changing but if you are providing virtual service through WhatsApp, there should be a catalog to see because if customers are shopping virtually that means they cannot be there physically and don?t have idea about stock you have currently.
Sales associate online was not really helpful and willing to help. After mentioning I am looking for a gift, colour and other stuff, they still kept asking me same questions instead of showing me pictures or stock. Staff never sent me pictures for the collection.
Lastly, the timeframe for the reply is so long,
Literally 9days of conversation and I was looking for urgent gift for my friend.
After this worst experience, even being regular customer and love the brand, value of brand has dropped in my opinion also wouldn?t recommend the shop anymore.
March 2025 by Ian Robinson
Great shop, very helpful and friendly staff
December 2024 by George L
I recently visited the Bicester Village store to purchase Christmas presents for friends and family. I had to stand in the queue for a very very long time which I?m not best pleased about, and by the time I got to the front I felt deflated and tired. The waiting space is restrictive and it does not allow for comfortable browsing. Thank god I was then greeted by Amelia who completely changed my mood; she served me with a smile and was able to find products for all of my gift recipients. I ended up coming away with more than I expected, she brought joy to my experience and walked out with a smile on my face. The gifts went down extremely well and I must credit Amelia for her helping me find them. I knew which metals and styles they each like, and I felt like Amelia made such an effort to listen and suggest pieces to suit them as individuals.
Customers are quick to give negative feedback but I think positive is just as important!
November 2024 by Tamara Southworth
Queued in line to get in, not an issue, you kind of expect that at Bicester with the more popular shops. We get to the front of the queue and we are greeted by a friendly member of staff who tells us everything they have is on the iPad.
It's not a nice set of pictures, or an E-brochure.... it's literally a set of photos they've taken themselves.
My mother in law, who is obsessed with Pandora and has everything from there, has forgotten her glasses so cannot see the pictures properly. We've gone to not buy something specific but to buy anything she doesn't already own.
She asks politely, can I just see what you have on display?... baring in mind the shop has emptied considerably and we are at the very front. We were told yes, she can go in and look but I cannot because 'they don't like people wondering around, getting lost'.
I'm not really sure what this means considering the store is literally 3 by 5metres and my mother in law is in her 50s not an elderly women that's likely to go missing. So I obliged and stood at the front like an idiot.
We came to spend money, left feeling insulted and confused by the experience. Don't go.
January 2024 by S L
Had an amazing experience at this store, the weekend just before Christmas. Was waiting in the quee for some time and was becoming frustrated, but got served by Elysia who was apologetic for the wait. This soon turned my mood round. Her service was second to none, at no point did she get frustrated with me even though I was very indecisive about what to get.made tge whole experience relaxing and i was able to purchase at ease with no pressure.
December 2023 by Adam Walters
Good selection and nice staff but the service is so slow. Spent an hour waiting just to have a look at their items. Needs more people serving or a different system.
December 2023 by Christina Rigby
Lauren was very helpful today ,it was a typical busy day at Bicester she was very calm and attentive ,we got some bargains x
November 2023 by Dissector Selector
Visited a while back and promised to leave feedback but just figured out how to do that, sorry!I was served by the manager who was very attentive, efficient but also relaxed which I appreciate having visited stores that make me feel pounced on and forced to buy more than I went in for.I was very grateful for her suggestions and the resolution of my heart earrings, from a different store, which were faulty.I would highly recommend this store and will definitely be back.Thanks for a lovely experience
October 2023 by Martyn Williams
Very busy shop and quite small!
August 2023 by Jasmin Tailor
I received amazing customer service from Elysia, despite running in-store just before 9pm, she went above and beyond to help me choose a lovely charm to gift my Mum. Thank you again for a great experience :)
July 2023 by Kathryn Bailey
A lovely young woman called Lauren served me and despite not having gift boxes (their delivery had not arrived this week), she went above and beyond to carefully and thoughtfully package the gifts I bought. Thank you and well done from a very happy customer.
June 2023 by Kelly Lee
I'm so disappointed. After calling my local store over a week ago to ask if they had something in stock, they kindly checked national stock levels and found that the Bicester shop has 3 of the items available. I've tried calling Pandora Bicester numerous times and I even contacted them on WhatsApp but there's been no reply, other than a standard out of hours message that it could take up to one week to reply during busy times. It's been more than a week now and I feel absolutely let down. I adore Pandora jewellery and I just wanted to treat myself for my upcoming birthday.
April 2023 by Eva.Fitness
Absolutely shocking 2 member of staff working serving people for over an hour and third one just sitting in their store room after saying she was coming in 2 Minutes. A shame for pandora
