November 2023 by Ghada Adel
I recently purchased Immortell reset box from your store , only to find the box empty upon opening. I'm disappointed and seek your prompt assistance in resolving this matter, whether through a replacement or refund.
August 2023 by Frédérique Kapi
Unknowingly overcharged me by £2 when paying, But they said it's not their problem, why do customers force them to pay two pounds for charity? Your credit card machine is very faulty?This would be very bad for the brand and the UK?
May 2023 by MARY MIAH
GLORIA was a joy to deal with ?? ?
January 2023 by Yanti Ahmad Shafiee
They have a lot of nice things there..
December 2022 by Hannah Liu
People aren?t friendly. So upset
April 2022 by Lukasz
I will never buy anything from l occitane because they keep trading in Russia.Shame.Blood money
April 2022 by Nicola Williams
I am a massive fan of L?Occitane. I?m incredibly lucky to have Bicester Village on my doorstep where I have visited the store for over 10 years. L?Occitaine had a fantastic store in Bicester Village, it was large, it had a beautifully presence with space to move about and properly see the items and they had fantastic offers. Quite a while ago they moved out of that unit into another building in Bicester Village which is tiny. I couldn?t understand the logic of this move? This store is so tiny there is nowhere to move inside. It?s absolutely bumper to bumper with customers which is a horrible shopping experience. They don?t show the same extensive range of products because they physically don?t have the space. They don?t have the fantastic offers they use to have because they don?t have the space. I feel they have stopped doing the fantastic selection of pick and mix products at really low prices and are concentrating on their premium products only. I don?t feel the customer is getting a good shopping experience at all.I definitely won?t go in the store at a weekend/Bank holiday/near Christmas/after Christmas/New Year because it would be unbearable with people pressed up against one another. I refuse to shop in this manor at all, specially since Covid.Come on L?Occitane in Bicester Village you can do so much better than this. Please move out of that tiny tiny impersonal store, where it?s almost impossible to talk to staff about the products and move into one of the other units there where the customer can get to properly experience your products and get to talk to staff again!! I use to buy hundreds of pounds of products from your shop, because the shopping experience is so bad, I refuse to by from there. I?m not going to ram myself into a small box of a shop and elbow my way to see what you have.
January 2022 by Marcus Freudemann
Fantastic staff and products. Went back the next day to buy more!
January 2022 by ThisIs Diana
Very outgoing staff, very nice.
January 2022 by Tinali Garrett
Love it anywhere but especially the one in Bicester village.
January 2022 by Iqra Tunio
Love their night cream, hand lotions and serum.
November 2021 by Clara Brizey
Great products as always. The discounts were very good.
November 2021 by shine s
only 10percent sale compare to off line shop. it's not outlet at all
September 2021 by Li Yuxuan
The staff changed my product, the one I paid and choose it?s 150ml hand creams (I even check it before I pay) but the product they given to me which is 4*10ml hand creams which is ridiculous????
September 2021 by Darren Evans
Factory outlet. Had to buy at least 2 items, but it was ok
