February 2024 by Head on Clouds
It is ridiculous that a pharmacy follows office times.... How can people come to collect their prescriptions after work?At least stay open on Saturdays as well...
October 2023 by Christopher Logan
My wife and I moved from a well-known Bicester pharmacy after receiving increasingly bad customer service. I looked on the website and came across Bicester pharmacy, I contacted them directly told of the Services opening hours et cetera and asked if I and my wife to be added to the list of clients. Since joining Bicester pharmacy, I can give nothing, but the highest of praise for their service, their politeness on the telephone and the stock of our medicines.
October 2023 by Tony Mumford
Absolutely fantastic pharmacy. I am away working and out of my medication and so I called them and a very helpful pharmacist said she would pull my details from NHS and have my prescription ready. Turned up an hour later and it was ready waiting for me by friendly staff. 5 stars
August 2023 by Theresa Chapman
My parents and husband use this pharmacy and are all happy with the service they receive. My parents usually have their prescriptions delivered, but on a few occasions I have had to collect a more urgent prescription and have found the pharmacist and staff to be very helpful.
August 2023 by Robzor McFabulous
Absolute joke of a pharmacy. Incompetent staff who can't even work out how to give the right amount of money back after a cash transaction, yet they're trusted to dispense medication?? They can't work out how to rotate staff lunch breaks like every other pharmacy ever, so they close entirely from 1 to 2pm, which is when many people are able to pick up medication during their own work lunch breaks. Constantly out of stock of common medications. Avoid this pharmacy if at all possible.
August 2023 by Hugh Robertson-Payne
Just plain rude. I went to get a prescription and had all the details from my Doctor. They wanted my NHS number and when I started to look for it on my phone the pharmacist said loudly 'you've got three minutes then we're shutting for lunch'.What a luxury it must be to have a business that's so busy and successful you don't need to be polite to your customers.Well, they have one less to worry about now....
July 2023 by Davina Sharma
Best pharmacy in Bicester. Friendly staff and the pharmacist is very helpful. Exceptional service!
June 2023 by Gemma Hands
This pharmacy is one of the better pharmacies in Bicester at the moment. But sadly it?s the best of a very bad bunch.I?m starting to get anxiety every time I need to pick up my prescription (and I?m not over exaggerating). You?re never welcomed and always feel like you?re a massive inconvenience. Nine times out of ten the pharmacist gets very grumpy and snappy, (which I understand? it must be a very stressful job). However, it takes just as much effort to be nice. I?m a senior nurse and people who need big bags of medicine are obviously very poorly and don?t need the extra challenges when picking up their medicines.I went in today, a week after putting in my prescription request to be told to come back tomorrow. That?s fine but do appreciate it?s not easy for people with disabilities to come back and forth. Just getting to the pharmacy feels like a marathon. I did try to phone in advance for a while, to see when my prescription was ready but that didn?t go down well either.This pharmacy could be 5* as they?re doing well with their services in the current difficult climate, all they have to do is be kinder to their customers. It?s so easy to make someone?s day better rather than worse. An easy fix.Also, I just wanted to add that it might be prudent to keep a low tone of voice when discussing customers qualifying benefits (for free prescriptions). One young gentleman today (with his son) looked absolutely mortified when the assistant shouted out ?you?re on income support aren?t you?? This was in-front of a busy pharmacy and not really very appropriate. Maybe a ?which box shall I tick? would be a kinder approach? Just an idea!
June 2023 by Marie Lewis
Terrible service every time I?ve been, so now going to Jardines. They tend to be rude and unhelpful.
April 2023 by Stephanie Rich
My daughter couldn't be seen by a Dr or nurse so I called this pharmacy, they saw her almost instantly gave great advice and put my mind at ease. Great service
April 2023 by Paul Schneider
RUDE! I?m not from this area and staying with friends in Bicester. With a prescription in hand, I took to Google and hit the road. Not to hear an extremely loud puff/sigh you could pretty much hear from outside the building.I?ve never walked into an establishment in all my 44yrs to such a ridiculous situation. The place was quiet. A chap who seemed like a technician took my prescription. I can only assume it was the pharmacist, but the female staff member gave such a loud huff/sigh it almost made me take back my script to take elsewhere. Seriously, if a patient with a strait forward prescription is too much trouble for you luv, maybe you should stay at home so that someone more welcoming can do your job with an actual smile and more welcoming demeanour.
April 2023 by Dania Figueira
Just been in the pharmacy with a prescription for my son, and despiste it was almost 1pm lunch time they did wait for the prescription to come thru and sorted it out for us.Really appreciate it.Thank you
April 2023 by Dawn Kirkwood Kirkwood
Prompt and friendly service every time.
December 2022 by Robert Nixon
Had to visit recently after not being able to get the medicine I needed from my usual pharmacy. The pharmacist was really helpful and patient in dealing with my non-trivial request. Really good service.
August 2022 by Nicola Williams
I have recently switched to the Bicester pharmacy, and I have been very impressed how efficient they run their pharmacy.The staff are very helpful.I appreciate that Bicester has been a rapidly growing town with massive new housing projects going up around it. Since I have arrived here 20 years ago, Bicester has more or less doubled in size which is insane because there isn?t enough infrastructure to support it. This has put on a massive strain on all its services specially medical. I have witnessed pharmacy?s absolutely struggle to cope and many aren?t coping with the unrealistic demands made upon them.I have only started using this pharmacy the last few months but I?m incredibly impressed by their service.I would have loved to give them 5 stars but unfortunately they are only open Monday - Friday. I appreciate that the staff would like weekends off I expect. They don?t have any late night opening facility, and they close at 6.30pm.I am very grateful for their wonderful service.
