September 2023 by Szilvia Noemi Horvath
I am satisfied with the service fair business ?
July 2023 by James Cothier
I recently visited this shop to ask advice on some gems that I have.The staff were very welcoming and the whole experience was very pleasant.Thank you for your assistance.James
June 2023 by ann manetta
I had an amazing experience at Waterman's recently. I had a roll a ball bracelet weighing 52 grams of 9ct yellow gold in my jewellery box only brought out for special occasions. Anyone who knows me knows I like to wear good quality jewellery all the time and not wasted in a box. So I went in for a chat and spoke to a lady called Jan. What a lovely and helpful lady full of ideas and took her time with me. She made me feel relaxed and got my enthusiasm up to have this bracelet melted down and made into something else rather than just sell it.So I decided to have a solid oval bracelet made which would be more comfortable for me to wear everyday. She got one of the goldsmith's to come out and talk me through sizes and options etc and I soon settled on what I wanted. A few weeks laterI was called in for a fitting to see if they got the sizing correct, all very professionally done I must say. When I actually collected the finished item a week later I was over the moon. It was beautiful and just what I wanted. I think the lady goldsmiths name was Isabel? Anyway she was so helpful and it fitted perfectly.If it wasn't for that first chat with Jan I would still be sulking about this bracelet sitting in my jewellery box!! Instead I now have an amazing solid gold, heavy, beautiful bracelet. It looks stunning and fits perfectly.Thank you to all the team at Waterman's you really made this old bird very happy indeed. ?
June 2023 by Andy Carpenter
Really professional and so helpful
April 2023 by Dominic Simonnet
Change of stone and shank of ring repaired, top job!
January 2023 by Scarlett Roberts
Super jewellers, really helpful and lovely staff. Quick and reasonable service. Helped to alter my wedding ring when it hadn?t come out quite right after an online purchase. Now fits perfectly with my engagement ring.
August 2022 by Tina Hicks
I recently went to have a chain repaired, I saw a beautiful ring which I ended up buying! I was served by a lady called Jan who was extremely helpful and very pleasant. Thanks for the wonderful service.
July 2022 by mulsanne
I had a ring sized by Simeon that belonged to my mother that I couldn't wear. He did the most amazing job and I cannot thank him enough. The workmanship was excellent. Thrilled
July 2022 by Hilary Rose
Absolutely brilliant jewellers with friendly, enthusiastic and knowledgeable service. They repaired a necklace for me, and resized a ring, and they both came back sparkling, good as new. I can't recommend them highly enough.
May 2022 by Celia Enderby
Waterman?s have been amazing with my antique engagement ring. They?ve resized, mended and polished it to perfection. When other jewelers in Banbury were not confident enough to touch it, they didn?t hesitate! I have complete confidence in them in handling anything precious. Thank you for all your help and the time you gave to me. I will certainly return when needed!!
May 2022 by Elizaveta Alekseeva
Outstanding service! Definitely the best goldsmiths in Oxfordshire. My engagement ring needed resizing, and many jeweller?s I came to in Oxford refused to do it due to the stones going all the way around it and the danger of stones falling out. When my fiancé and I came to Watermans, we were told that it is possible straight away, and the goldsmith resized and cleaned my ring in under one hour, and to such a high quality! Just incredible, highly recommended. There is nothing they can?t do.
April 2022 by Scarlett Wilson
Super jewellers, really helpful and lovely staff. Quick and reasonable service. Helped to alter my wedding ring when it hadn?t come out quite right after an online purchase. Now fits perfectly with my engagement ring.
April 2022 by Sir H
I went to Waterman's in the summer of 2021, I had purchased a solid gold bracelet from a reputable online jeweller that needed altering, I had a really positive experience. It was done fast, and the staff were friendly and professional. I sold the bracelet in 2022 and had the links they removed laying around, obviously I didn?t need the links and wanted to sell them as scrap gold. I spoke to a lady on the phone very clearly and specifically explaining that I have some solid gold curb links which I want to sell as scrap gold and she said that?s absolutely fine and something she would be interested in looking at. A few weeks later I brought in the links, there were two ladies, one which I think I had seen from the previous year, I presented the few links to the lady behind the till, she took them while saying ?you won?t get much for that? in a very passively rude way, she went off to ask someone else about the links, I heard some whispering and a few discussions going on, a few moments later she came back with some other lady explaining they couldn?t take the links because the links were not ?hallmarked? have you ever heard so much utter rubbish in your life, these are supposedly ?goldsmiths? you would expect they would have the equipment or facilities to test whether or not the links were or weren?t gold, they were both looking at me like I was absolutely nuts for even bringing in the links, it was almost like they were ganging up on me, it was truly bizarre, the second lady who came out to tell me they can?t take the links was wearing casual attire, i?m not sure if she was the owner or the manager or what but she looked at me with this deep passive aggressive stare almost trying to stare me out of the shop. The whole experience was very uncomfortable for myself. I felt ganged up on and you just know as soon as I left they had a little giggle and a gossip, a truly horrible experience. That will be the last time I ever walk back into that shop. Just for reference, the links weighed 4.5 grams which as of April 2022 was approximately £77, so just under £80 worth, still worth a decent amount. I think the two ladies need to have a good look in the mirror and reevaluate their social skills and customer service skills, I say that as someone who has only ever worked in industries where customer service or social skills are crucial, I have worked as an assistant manager in a few 4 star hotels and currently working as an estate agent of nearly 5 years which both industries are based around customer service or social skills. I could never imagine treating a customer in such a deliberately rude and uncomfortable manner. It was a good job I was tired and in a rush to get some food shopping, otherwise I would have bit back and told both ladies what I really thought. Utterly appalling.
March 2022 by E G
Outstanding service! Definitely the best goldsmiths in Oxfordshire. My engagement ring needed resizing, and many jeweller?s I came to in Oxford refused to do it due to the stones going all the way around it and the danger of stones falling out. When my fiancé and I came to Watermans, we were told that it is possible straight away, and the goldsmith resized and cleaned my ring in under one hour, and to such a high quality! Just incredible, highly recommended. There is nothing they can?t do.
March 2022 by Bev Wharton
I just want to say a great big thank you!I inherited many different small rings from my mother and grandmother. Many were too small or old fashioned and would have been locked up in my safe, only to end up in my children?s safes, never to see the light of day.I took them to Watermans and they designed a beautiful ring from my grandmother?s rings and a beautiful bangle from the jewellery my mother left me.Now I can wear them everyday and take them with me.Thank you so much. I?m absolutely thrilled.
