January 2024 by Sandra Rozek
Quick and helpful response to solve my car issue, tasks had been carried out by true professionals. They know what they are doing there. Highly recommended service!
January 2024 by Tom McCarron
Booked through third party website for 830-930 in a few days. Garage rang and said they couldn't do it until 930-10 and it would take hour for tracking and 30 mins to change two tyres which was fine. Brought it along at that time only to be told that there were still 3 wheel alignments ahead of me (3 hours) plus my own time slot meaning I'd have to wait around 5 hours. Had brought my two young children with me as from Brackley, obviously couldn't wait 5 hours.Reading other reviews this appears to be a common problem, they want to get as much business in as possible with no time management or thoughts for customers.Only booked as usual garage in Brackley was full, so won't be back.
December 2023 by Amy Hardy
After being messed around by black circles and having to wait a few extra days for my tyres, John was incredibly helpful over the phone - offering to ring me as soon as they arrived and fit me in the same day. Super helpful and really good customer service, cheers ??
December 2023 by Niki Jackson
Rear tyres replaced today. I arrived in advance of my appointed time as requested, the car did not move for 55 minutes when it was finally taken into a bay. I had already advised that i would be waiting for the work to be carried out. What is the point in selecting a time when it means nothing? Vehicles seemed to be dealt with on a first come first, served basis. Also altered all of the auto settings for my lights and did not return them, thus I drove away with no brake lights VERY DANGEROUS. If something is changed, it should be returned to the original setting.
December 2023 by Eugene Dimmick
Ordered the tyres online with Asda tyres.Paid for local fitting and this was the nearest. Excellent friendly service, fast fitting and plenty of useful advice. I'll be going here for all my needs in their department.
November 2023 by Guybabu
The car battery was dead when I came back from holiday. Took the car in for a checkup, expected the battery to be replaced. However, they said the battery was fine. I found that honesty refreshing. Got a same day appointment. The service was efficient. I was not required to pay a charge and they even topped up my tires.
October 2023 by The dippy duo
Third time in a row I turn up after booking to be told they have no staff and it will be late afternoon before work will be complete. Once is fair enough three times in a row is unacceptable. Will take my business elsewhere from now on.
August 2023 by David Dale
Slow, was kept waiting forty minutes to fit one tyre, appointment was made the day before and I was early.
July 2023 by Michael Tyler
The guy on the front desk is a master of micro-agression.Obviously, people have to fill their days...But.It's not what customer service is about, making people feel uncomfortable whilst generally being unpleasant in no discernable way.I don't have to bring my custom here.In future, I won't.Have a nice day!
July 2023 by Jenny Ryan
Wowww! I really can?t thank the chaps at Protyre enough for all their help today. 4 x new tyres needed but hardly any time and the chaps did it ? Friendly, efficient and excellent service ???? Highly recommended ?
July 2023 by Seth Pengilly
Fantastic service fantastic price. Thank you very much for all the work you and your team have done this morning to help us get back on the road quickly.
Five star ?? rating from ordering on line to the face to face customer service.
I would recommend pro tyre to any one ??????????
July 2023 by Alex Eleanor
Very poor quality of work and customer service - will not be returning here. I had a new catalytic converter and suspension arm done by these guys following a failed MOT, thought everything was fine afterwards until I took a trip a couple of days later and found my car was making a strange noise I'd never heard before. Subsequently, I took my car to a garage up north to ensure it was still roadworthy. The mechanics from 2 garages up north both told me that the new catalytic converter had been improperly installed and is thus rubbing against my gearbox (explaining the noise), and the new suspension arm was also incorrectly installed. They advised that I take my car back to Protyre for them to fix for free, which I did. Upon my return to Protyre, I explained the situation and left my car with them, which they were very reluctant to do. About 20 minutes after leaving my car with them, the manager phones and says "can we show you where we haven't done it wrong", and the mechanics here very angrily and rudely showed me underneath my car, pointing at the suspension arm. I said okay, what about the cat converter then, to which they ignored. They then took my car on 2 test drives and told me that "there is absolutely no noise" and that my car "drives perfectly", to which I responded well I must be crazy then. So, I returned with a video of the noise, to which they took my car in again and then told me that the noise is "normal" and that there is nothing wrong still. They did not listen to anything I had told them clearly about the cat converter. Bear in mind this is all whilst I had word and paper from other mechanics explaining the exact problem. Throughout this whole experience and mutiple visits to the garage I was made to feel like a stupid/crazy woman that was hearing things, purely because they are too lazy to actually correct their mistakes. I will be taking my car to a different garage. Poor work and service here.
July 2023 by Spheon
Very friendly and doesnt over charge, been a few times and told they couldn?t fix and where to go and then not charge even an inspection fee - amazing!
June 2023 by Kayleigh Evans
This morning our tyre pressure check warning came on again, just as was set to go on a long journey. We went here, they were open early, and although looked busy, fitted us in straight away, no issues, polite and efficient and very helpful! Will definatley think to use their services in future!
June 2023 by Joff Cheney
Very helpful staff, I ordered online and they resolved an error I had made very quickly. Service at the depot was fast and hassle free.
