October 2024 by Wayne Porter
We have a lovely night out, good food and great for my wife who has to eat gluten free there menu bar a few things are all gluten free,
Kyle who served our table was very good and change my order after I had placed it as I had made a mistake.
Would recommend to anyone who is gluten intolerant or celiac go there to eat.
Also on a Monday night order a main and get pudding free!!!
Dietary restrictions: Bar a few item there menu is completely gluten free
September 2024 by Andrew Brind
Very good choice on the menu and good gluten free choice for my wife
September 2024 by BARBARA NEIVENS
I?ve dined at Pinto many times along with going to Torinos and Verdetto. The food has always been absolutely delicious, however today it was not. I had the vegan smashed Avocado Brunch it wasn?t tasty and I felt over priced for the amount of food served. My friend had similar but with an egg on top. We ordered at the same time mine came within 5 minutes here?s didn?t arrive for at least another 5 having also asked a member of staff to chase. She thought the same overpriced for the serving. I then ordered an Americano with oat milk. Not only did they bring me a decaf one (not asked for) but there was lipstick on the mug!!! They did change it of course. When asked after we had eaten did we enjoy the meal. I said no not up to your usual standard but he?d walked away before I had finished. I have to add the restaurant was not that busy. I was left as was my friend very disappointed Hence this review.
Dietary restrictions: Doesn?t mention the vegan options, which are great and we have our own menu. So I mention it here it is not a dietary restriction
September 2024 by Lois Hannon
I had lunch today with my mum, and the meal was absolutely delicious. The service we received from Kyle was exceptional?he was attentive, checking in to ensure everything was perfect, and his bubbly, friendly attitude really enhanced our dining experience. It made the afternoon even more enjoyable!
September 2024 by Andy Stratford
Pinto's is situated in a great place for boats passing through Banbury on the canal. Inside it's got an ambient fibe with great decor.
Upon arrival you get taken to your table (the tables are spaced with wheelchair/pushchair/walker access down the rows).
Once seated there's plenty of choice of food. You can order via qr code or go to the bar.
Had the lounge breakfast, which had tiger bread toast, baked beans in a little pot (which was enough), mushroom's, hash browns, tomato, Cumberland sausage (really nice) and bacon which was the only disappointment as it was burnt and was placed on the plate burnt side down so not to notice it, apart from that I enjoyed it. So as always would I go back again? Yes I would
Parking: The doors opened automatically
Wheelchair accessibility: The doors from in to out the car opened automatically
September 2024 by Joanne Brown
Really, really disappointed. Loved the old Pinto Lounge. I was excited for the new premises, but the new location has lost it's cosy feel.
The air-conditioning is also set far too cold.
The food I have always loved was disappointing. Although edible the tapas was cold and the dishes chosen should have been warm at least. The garlic bread had no garlic flavour. The flatbread was missing some ingredients and the crispy stuff was not!! We didn't complain at the time due to tight scheduling, but sadly, until I hear different , I will avoid. Sadly, looking at recent reviews we are not alone.
September 2024 by Bev Snelling
Lovely looking restaurant from outside but sadly thats where it stops. Four of us orded food - 3 of us got cold food which should have been hot!! & 1 of us no food at all! but when questioned we were told it's because more than one person ordered food & they were busy! However at least half the tables were empty & surely when the chefs saw orders on the pass for table 9 they would have known we were a?l together as we were all sat at same table ! We are all women in our 60's drinking wine and 3 of us were offered a soft drink as compensation for the cold food that had been served that should have been hot? & the one who received no food at all & asked for refund as did not want to wait for her food & eat on her own was given a refund minus her drink as was told "because you have already drunk some of it" what a Shambles & wont go again. Shame as was really looking forward to eating here ?
September 2024 by Kath
Have items on menu then tell you there not available. Decide to leave ?
September 2024 by _TomTom_ _
Good dishes, a well-stocked menu, attentive and welcoming staff.
The only downside is the wait before the dishes arrive.
However, we ate very well for the price paid!
Dietary restrictions: The staff asked us if there were any allergies when we arrived
September 2024 by Tenacious Dave
Haven?t eaten at Pinto?s for a while so thought we would give it a go for a nice lunch with our little 6 month old. WISH WE HADN?T.
They did look busy on arrival but found us a table pretty quick. Once we ordered food and drink via the scan QR, drinks arrived after 2 mins. However, food was a different matter. Whilst waiting, we was starting to hear murmurs off food taking a long time. Some people was complaining and getting refunds or free drinks. And I finally released why. Food arrived approx 1 hour from time of order, and it wasn?t very hot, which was an even bigger disappointment. No apologies from the staff who delivered the food.
Safe to say we won?t be going back there!
September 2024 by Andy Chowne
Was greeted at entrance and told to take a seat and they would come to take my order.
10 minutes later (it was not busy- only two other tables being used) no one had approached me so I left - not that anyone noticed!
Will not be going back.
September 2024 by Faith
I?ll give them the benefit of the doubt, because they have just reopened. But this was genuinely hands on heart, the worst food I have ever eaten ?
The muffin was wet, like, literally wet and cold ? Ordered a vanilla frappe, and they gave us a chocolate one - they we?re convinced it was supposed to be like that and refused to remake it. This isn?t even mentioning the fact that our drinks didn?t come until 20 minutes after the food.
The servers were a mess, and I?ve worked in hospitality so I genuinely sympathise but it was just sad to see because every 5 minutes somebody dropped something. Literally do not come here ? I hate to say it but it?s just disgusting. Nobody on our table finished their food or enjoyed it. Wish them the best, but skip it and go to Lock next door.
September 2024 by Ben Hebert
Absolutely faultless service and food. Had large breakfast and a pint with desert to finish. Family had various other dishes and it was almost perfect. Great service and the food came out promptly. Cocktails after really hit the spot. Will return.
September 2024 by Francis Johnston
The food was ok. I don?t like the QR system of ordering or ordering at the bar. If I go to a restaurant , I like to be served by a person
and have a chance to interact with staff. Using a phone is such a clinical way to order food. Maybe I?m just getting old, but a lot of older people really want to be served by a friendly face- it?s part of the experience of eating out.
My fries came out late after all the dishes had been served. They forgot them. The side salad came with no dressing.
The experience overall was mediocre, but, I had expected better to be honest.
September 2024 by Nelly SV
So I ordered freshly squeezed orange juice by scanning the QR code. I was told that there is no freshly squeezed orange juice so was given the option of other juices. I chose the carton orange juice and asked about the price as obviously I paid £5.50 for the freshly squeezed juice. Waitress told me not to worry as I won't be charged as they don't have it. It clicked with me afterwards that I'd already paid. I was so furious that I paid same price for a carton orange juice which obviously is not as expensive as the freshly squeezed one. Super annoyed. Do not recommend this place!
