February 2024 by Ally Mahon
I?ve gone into the NatWest in Banbury twice within the last month and Joseph who works there, has always delivered amazing customer service - Thank you Joseph! The first time I went in was because I needed to make a bank transfer and had a new phone which didn?t have the app on it. I was a bit emotional that day as sadly our family dog had passed away that morning. Joseph was very patient, helpful, kind, and he is also very knowledgeable on using the app.Joseph is an asset to NatWest Banbury!
January 2024 by Rupert Saunders
Only a max of 2 cashiers so there's always a queue. Staff are helpful and cheerful when you finally get to the front - but it can regularly take 30 mins or so.Watch for the short opening hours and not open Saturday either. At least we still have a branch, let's be grateful for that
August 2023 by Arati Patel
Kiran went the extra mile to help me and my partner today. Thank you so much, to her and the team today, we really appreciate everything they done for us!!!
April 2023 by Mark Oldfield
Do quite a bit on line,but usually go in about once or twice a month and all the staff are excellent and willing to help wherever they can. Can't fault them.
March 2023 by bobbie garrison
Called into Banbury branch today to pay for a new vehicle. They were extremely helpful, the cashier was called Joseph and he guided me through the whole process and reassured me. If I could give 10 stars I would.. thank you
February 2023 by John Jackson
Appalling ' waited for an hour, and was qué jumped by a member of the staff? , Only to be told I could not open a second account unless it was online. Unhelpful, accounts will be found elsewhere, waste of time. Don't bother with them.
January 2023 by Tomek Ikea
Local branch, located in the heart of town.Free WiFi available.
October 2022 by James Ruff
Busiest day of the week and it is of course closed on a Saturday when most people want to use it !!
November 2021 by Hannah Griffin
Stuck on a Saturday night at 2am on my own no cash and cannot access any withdrawals online app says updates till 230am still trying at 3am called to try and get a cash withdrawal told nothing they can do till 6am! Thanks NatWest a female on there own in a town centre and cannot get home!!!
July 2021 by Bill King
Efficient requirements displayed outside for Covid requirements, staff as always very polite and very willing to assist customers. Also, which for me was a huge bonus......... no waiting!!!
July 2021 by Claudia Badea
Went in there today to deposit money and recieved a very warm welcome from the staff and recieved professional help when needed. The guys delivered excellent service
July 2021 by Glamorous dice
Today, NatWest bank turned my good day into a sad day.
February 2021 by Alex G.
Like all institutions these days, you can never get an email address to contact anyone and phone queues are a joke. Automated assistant worse than useless.
January 2021 by andrew tanner
Not happy with the banks operations during lock down.
January 2021 by Daniela Dimitrova
Very bad customer service!!!!! All the time!
