October 2023 by David Glover
Visited the Banbury store twice recently. Once to find out my upgrade options as I was out of contract and the second time to purchase the upgrade. Both times the young women who served me were friendly, knowledge and patient. This extended to ensuring that the newphone was set up correctly which took some time. Very impressed with the service I received.
October 2023 by Andy Stratford
Staff were friendly and tried to help, but had to end up contacting customer services, they gave me a free phone number as well as a direct number with EE
August 2023 by Andrew
Very disappointed with the service received today? Felt rushed. Didn't really answer my question's. Despite making an appointment. Maybe ee won't be getting my business when I renew?
April 2023 by Pete Flemming
Went in today to upgrade my mobile. Jess was brilliant. She saved me money on my monthly broadband costs as well as getting new phone.Very pleased, great service.
March 2023 by Matt Platt
Sofia Jess and Emily were both personable and knowledgeable.Friendly too as we had fun upgrading my new S23 after my flip phone flipped out! Thank you so much , my new device 100% fab! Matt
February 2023 by Alan Prickett
Went into the only ee shop that is now left in Banbury today two couples were with your assistances two other couples waiting and myself after waiting for thirty minutes we were told that one of the advisors was about to finish and we would not be able to be seen by anyone as the shop was closing at 17.30 I have been an ee customer for many years and now I am looking else whereBit of advice stop closing your shopsEmploy more staff especially weekendsGet your advisors to speak to customers when we walk in and advise if there is going to be a long waitWorst service I have ever had
January 2023 by Harry Douglas
Manager plenty of time and patience
January 2023 by Richard Hoddinott
Alas they did not have time to help so purchased from another shop.
December 2022 by Clive Davis
Could not have had better service. The young man who served me was polite, friendly and knowledgeable, he sorted the problem I had in record time. Superb.
November 2022 by Samantha West
Walked into the store to be left for 10 minutes with no acknowledgement from the two members staff (who were dealing with other customers). When a third person emerged from the back, I was told I had to wait an hour for an appointment - all I need is a replacement SIM card (a process which takes 2 minutes for them to do), after a week without any service at all, yet I still have to wait an hour. Terrible service, what do I spend £140/month for??
November 2022 by Mike Webber
Popped into the store to pick up a new sim card. Was left waiting at the door without any greeting or acknowledgement from the two staff in store. No hello, sorry to keep you waiting or anything. Then to be told after 10 minutes sorry there is a one hour queue. Would of taken the staff two seconds to look up from what they were doing to say "hi there, sorry we are very busy and there is a bit of a wait" instead of leaving multiple people just stood waiting at the door for service.
November 2022 by Bex Eady
Service was horrendous, nobody really knew what they was doing and I had to wait 30 mins to get No result or help.
August 2022 by nitin john
Good customer experience and shout out to Rome who is doing an amazing job.
July 2022 by Peter Kilvington
Very helpful and attentive, unfortunately not able to solve my problem but tried their hardest
June 2022 by seth okoe
Both in-store and office can't deal with contact number migration for a week today. What a shame. 21 at century
