January 2024 by Marble Swimwear
Great service, Wayne was fantastic, very happy
December 2023 by Jessica Smith
Partner and I went in on two separate days to get carpet and underlay etc. All the employees were very friendly, helpful and chatty. Would definitely recommend!
December 2023 by Lauren Pines
great service, very friendly staff!
December 2023 by Sam Pritcher
Went to carpetright this weekend to buy some carpet, I was helped by Niall who was incredibly helpful. He helped me choose the exact right carpet and colour and made carpet buying so easy! He couldn't have been more helpful and gave us the best deal. We will be going there again for sure!
December 2023 by Arina Khanna
We went to carpetright to purchase some carpet for our spare bedroom. Niall was excellent and helped us choose the best carpet for what we needed and helped us decide on the right colour. Amazing customer service and we will definitely be back when we redecorate the rest of the house. Thank you Niall ?
October 2023 by Archie Lee
Fabulous! Liz was amazing and so helpful and friendly! Thank you
October 2023 by Louise C
Went in today to buy some coir matting (8th October - Sunday) the guy who served us was really helpful and friendly. Thank you.
August 2023 by Emma
Lovely, high quality carpets. Not asked to pull up the old carpets on order so fitters (K C Carpets a carpetright subcontractor) could put new in, so extra costs incurred on fitting. Stone under carpet and internet cable damaged so I made arrangements with carpetright for the fitters to come and correct but they kept failing to come out. They have agreed to come out when local to my area whenever that maybe. Very stressful, rubbish commnication. I would recommend using a different carpet fitter. It's also taken weeks for me to get carpet aftercare instructions for bleaching carpets correctly.
August 2023 by Annabel Williams
Terrible customer service. I arranged with them to carpet and put flooring in my new house, paid a deposit, only to have to chase them the week they were meant to be doing it to find the guy who took my order had quit, and so they hadn?t bothered to fulfill! Luckily Tapi on the same retail park were able to help the same day - the manager went out of her way to find carpets and flooring for us, and get it fitted before we moved in. Highly recommend you go there instead!
August 2023 by Peter Edwards
Tom and Dylan helped me with some carpet off cuts for my u14 football teams bell tent on a weekend camping trip
August 2023 by Tom Grogan
I went in to Carpetright Banbury to purchase some LVT Click for my house. Joe served me and he was very knowledgeable about all types of flooring and was very easy to talk to. Made the buying experience very pleasant.
August 2023 by Fred Guy
Thanks to the lady help me with my Dad?s vinyl. I will definitely come back to Banbury branch ?
June 2023 by Megan Watson
Disgraceful customer service and order fulfilment. Had an employee come round to measure up and he told us that when we place the order it will be fitted within 2 weeks? this was over 4 weeks ago. I have had to call daily to chase up the status of my order to eventually be told a month later that the carpet was not in stock. I am sure that if I would not have called I would not have been told this information. I was advised somebody would call me the following day after complaining but this was not followed through. I then went into the store to choose another carpet and was told it would be delivered in 05/06/23 and once again I have not received a call to confirm the delivery and arrange fitting. The carpet is required urgently which is why we initially chose carpet right due to the time frame given at the time of measurement but they have had our money for over a month and all I have received is lies after lies and no carpet. If this is not resolved by the end of this week I will be cancelling my order with a full refund and going elsewhere. If staff cannot guarantee a date of delivery they should simply not promise their customers a date. Disgraceful customer service overall.
June 2023 by Danny Kelly
Thank you Bella - went above and beyond to help. Credit to the store. :)
May 2023 by Faith Hampson
I saw a sales person and they were incredibly helpful, great banter with the team, loved the store vibes and would definitely go back.