September 2025 by Tim Monahan
Friendly team, good thorough examination and advice.
September 2025 by Emily Houliston
Bad service, optician turned up late with a coffee. Was very rude and staff didn?t know what they are doing. Unorganised
August 2025 by graham dow
Excellent.
July 2025 by Diane Williams
Lovely young girl called Lyla. Very warm and helpful. Overall a great visit.
July 2025 by Simon Buttrum
very poor arrived on time and was closed due to short staff. given wrong price initially
June 2025 by Netza Ireland
Love boots opticians ,they are so professional , knowledgeable and very friendly
June 2025 by Mary Evans
Outstanding service from the team. My daughter has autism so finds appointments difficult. Katie's glasses were loose on the arm so we went to get through fixed, unfortunately they could not be fixed. Katie became upset and started to panic as without her glasses she can not see. We had taken out insurance on her glasses as suggested by boots at the time. Lyla the lady dealing with us was fantastic, unfortunately boots no longer did the frames that katie had which again put Katie in a tail spin ( this happens a lot as she dose not like change ) we were then told she could pick a new pair of frames within the original budget. At this point I had to leave to put more parking on my car, Lyla was fantastic! While I was away lyla sat with katie and had more information regarding the switch of glasses, she asked katie if she would like to wait for me to come back to which Katie replied yes please, I found out after that they were chatting about nails and colours which really put katie at ease ( not as simple as one might think ) fast forward katie then picked new glasses and an appointment was made for her to return on Friday the 20th of June.
May 2025 by Angela Altham
Excellent service. It was discovered at my eye test that I had a bleed behind my eye which needed immediate hospital treatment. They arranged everything to go to the John Radcliffe hospital. They phoned to make sure all the scans and paperwork had gone through and as it was late afternoon I went next morning to the hospital where I had treatment that day and will have to go for the next 2 months. I am so grateful to Boots for their excellent service and the very friendly colleagues. Nothing was too much trouble and they did it all with a smile.
April 2025 by susan cameron
I was rushed through the whole process, it seemed the woman couldn't wait to get it over with, she was very off hand. Told me I needed distance glasses, but I can see from one end of Parsons street to the other. Felt all they wanted to do was sell glasses.
April 2025 by Deb
Great service and lovely friendly and professional staff
April 2025 by Sheila Hey
I have been with Boots Opticians for some years now and have always been happy with the service they have given. I recently had an eye test and chose reactalight glasses thinking they would be a good choice for me . Unfortunately, I didn't get on with them and I had to return the glasses to Boots. I saw Kieran who did a wonderful job of helping and advising me - nothing was too much trouble for her. She took the time to help me exchange the glasses and choose the most suitable frames. A week later I saw her again for the fitting of my new glasses which was done with no rushing and lots of care. Thank you Boots for the excellent customer service and care you have given to me.
April 2025 by Francois Plantier
Great customer service, short waiting time to get service and great quality of service. The student professional was absolutely up to the highest service and technical understanding and practice. Thank you
March 2025 by J Badg
Excellent service and friendly, knowledgeable and polite staff.
March 2025 by Michael Reading
I found the store easily from the directions on the website, and the staff were all friendly and helpful.
The optician that carried out my eye test, was very informative, professional and helpful. He talked me through the procedure and explained everything in great detail, He then booked my next appointment and gave me some literature to read which was also a nice gesture.
Thank you to all the staff at the Boots store in the castle centre in Banbury.
February 2025 by Natacha Nóbrega
Was helped by different members of the team to carry out full eye test, discuss and purchase a replacement pair of glasses on this occasion. Nat, Arooj and Vikki were incredibly helpful, answered all my questions and made sure I understood every step of the process and was making the best decisions for myself.
