March 2024 by Helena Gadelha
Unfortunately, due to low staff numbers, we?re often faced with long waits. Because of this, usually staff is flustered and customer service easily falls short. In two instances where I arrived a bit late to my appointments due to traffic, they refused to see me at all, in a manner that I found to be quite forceful. I may have felt differently if we were met with smiling and kind staff. From this, I?ll probably be finding an alternative optician closer to home.
October 2023 by R W
Had an eye test, ordered distance vision prescription. Waited a week and received reading glasses. Waited another week for the correct ones. Not impressed. Go elsewhere... And... pointless reporting to Complaints as they don't care, as always with these companies.
May 2023 by Debbie Brown
The optician was brilliant. He found I had a problem with both of my eyes and he did an urgent referral. Three days later I received a hospital appointment. I would definitely recommend.
April 2023 by Daphne Langsbury
Excellent serviceFriendly staff
November 2022 by Lynn Smith
Very helpful good selection of frames and knowledable.
November 2022 by Paul Simmonds
Perfect very helpful and friendly staff , thankyou
November 2022 by Chris Waites
Staff were very friendly and helpful and they didn't have a problem doing multiple (free) exams. They also offer NHS discount. The only thing I don't like is it is an open fronted shop with loads of people walking past and beeping from the checkouts which made hearing the staff quite difficult. It is is shame they do not have a divider between the supermarket and shop. A;lthough I was happy with the experience I would probably choose a quieter shop next time, it felt more like being in a street market when I wasn't in the examining rooms. Hence why I bought the cheapest possible frames because it's impossible not to feel a bit of a prat trying on fake glasses in front of a few dozen shoppers.
November 2022 by Sutton Courtenay
The optician was very competent and friendly but the service from the branch staff is awful. I sat and waited for 30mins as they told me they could fit me in as I was in pain, without any explanation or apology they asked if they could book me in 10 days later. I came back and paid for the test, then I tried to order glasses online to find out that they don?t give you your pupillary distance measurements so you can?t order glasses elsewhere. Avoid.
November 2022 by Heather Earley
They were extremely thorough and helpful.I felt completely at ease and relaxed.very accommodating staff.will absolutely be returning.
November 2021 by Neil Vass
Very friendly, very professional, you should not have gone to specsavers....go here instead!!
November 2021 by Jane S
I find the staff are always friendly, very helpful and efficient.
November 2021 by Jason Howlett
The store is clean and safe place to go to, the staff are very friendly and helpful
November 2021 by Samantha Lewis
Thay wher amazing from start to finish went above and beyond made me feel extremely at ease
November 2021 by Sharon Cousins
I found vision express at tescos very friendly and efficient and prices very good would highly recommend
November 2021 by Xavier Lefebvre
Nice staff, available, efficient... No problem at all...
