November 2023 by Heidi Johnson
George was excellent today & sorted us out with a really deal great deal pre Christmas on a table , benches & chairs . Very happy & helpful chap !Thanks George & have a great Christmas
November 2023 by Michael Lewis
DO NOT BUY THE CARE+ PACKAGE FOR FURNITUREI found the staff very helpful at the time of my purchase at Furniture village. They recommended a care+ package for my sofa which cost £150 and covered all future damages to the sofa. When unfortunately my sofa developed a rip in it I was told by furniture village that I wasn't covered by my care+ package. The insurer furniture village use for this scheme told me the damage was structural and said they only covered for accidental damage. They referred me back to furniture village who cover structural damage for the first 2 years. When I then contacted furniture village they told me the damage was accidental and not structural. Neither was willing to help. Hence my sofa remains ripped and furniture village have refused to repair it despite being assured at the time of purchase that I would be covered for such instances. I felt very frustrated by this poor customer service.
November 2023 by Amit Pore
Liz has been great at the Abington store . She has been very helpful, very friendly and guides yes through everything we needed. Many thanks to Liz. Hope to visit again .
October 2023 by ian fisher
Philip was very helpful and knowledgeable, giving us advice as to best suite that suited us not just trying to get us to purchase the most expensive.We have puchssed from Furniture Village many times and are very happy with the customer service we receive.
September 2023 by Harvey blowfield
Me and my partner went into the didcot store for a few visits. Carl felt with our needs to the highest of standards. We spent a lot of money but felt like it was all worth it. Definitely would recommend Carl personally.
August 2023 by Andrew Smith
Buying furniture for a new home, at the Abingdon store. Liz was showing us around, and was incredibly helpful to all three of us, including the less mobile person in our group. She was attentive and very knowledgable and informative, but also gave us the space to browse and discuss when we needed it. She was willing to do that bit extra to help us consider non standard combinations of furniture, and explained the details of the transaction so that I could feel secure about spending the amount of money that the furniture costs. As well as this she was a very friendly and welcoming person in general.Honestly the best customer service I have had in many years.
August 2023 by Shaun Marsh
George was very helpful and knows his stuff. If people by people then surely top sales person in the store. Friendly, not pushy and made sure the whole family were involved with the purchase.....even made me spend more than I planned on a better more suitable sofa.Fantastic experiance if i wasnt so out of money id definatley again, well worth the hours drive to come to the store.
August 2023 by Kate Hughes
Excellent experience in store today! Ryan?s product knowledge is exceptional, we walked in to ?have a look? and came away the new owners of a sofa and super king bed. Gorgeous products, great price. Super friendly. Highly recommend
August 2023 by Ingrid Fathers
Brought our new furniture today at furniture village George was so helpful with everything we needed made buying so enjoyable and easy
July 2023 by Alan McCarthy
We were delighted with the new furniture we purchased with the help of Lou Parker, his knowledge and professionalism were excellent from walking into the store to leaving. A real credit to the company
July 2023 by J B
Looked after by Carl today. Great service with coffee & cookies. We?ve not been rushed measuring and all the staff at Abingdon very helpful and friendly. Looking forward to our deliveries. Thankyou:)
July 2023 by Nikki Smith
Lou was so helpful from the minute we walked through the door, nothing was too much trouble and we left having ordered our perfect sofa. Excellent customer service and advice
July 2023 by lisa lawson
Loads of choice in showroom. Friendly, helpful, unobstrusive staff (special thanks to Lou Parker, Abingdon) who are happy to let you browse in peace but available when needed to advise or answer any questions. Was offered coffee and a cookie in store, made a usually stressful task a very enjoyable outing! Quick and painless ordering system, now just awaiting delivery of our new sofa. Would highly recommend
July 2023 by Ewa Swierblewska
We bought coffee table and bench as well as 3 chairs and dining table. Good price for high quality real stone product. Warranty £300 for 5 years and £79 deliver my cost. We got extra discount at the end.
June 2023 by Aunty Heidi
We arrived at Furniture Village early on Sunday morning full of hope, Mum has been searching for the perfect sofa for 3 years!Lou introduced himself, but left us to ponder the choices in front of us.Once settled on Mum's happy place, Lou returned, he was able to answer questions, reassure Mum regarding quality and the deal was done.I honestly cannot recommend Lou enough, or Furniture Village, Abingdon. Thank you.
