December 2023 by Caz R
My life has been miserable since buying a mattress from Dreams. It's potentially faulty but the process to deal with this has taken weeks, including due to illness on the part of the company they use and them only offering 10 hour time slots to look at the mattress! When something is potentially faulty why are customers only given a 10 hour time slot? In the meantime I've got a bad back, aching and clicking shoulders and no decent night sleep. I now hate going to bed because it's so uncomfortable and so upsetting not to have any decent sleep on the most uncomfortable mattress Ive ever slept on. I've spoken to customer service but computer says no on doing anything to speed up the process of finding out whether the mattress is faulty. But it's OK, I was given another option of paying 80 quid myself to see if their mattress is faulty more quickly! Or paying 50 quid to exchange their potentially faulty mattress in the hope of finding an exact same priced mattress comfortable, otherwise potentially being 100s of pounds out of pocket with a Dreams voucher. Very upsetting experience so far.
November 2023 by Peter Merry
Very good!
October 2023 by Cod Fortnite Epic Kills
Very welcoming and friendly staff
September 2023 by Aura Barr
Went into store to buy a mattress for my daughter. Josh was amazing and helpful, guiding us into finding the perfect mattress. The Sleepmatch machine was an interesting experience but a good one. Definitely recommend Josh if you are looking for a new mattress or advice on French cuisine ?
September 2023 by Anantanarayanan Thyagaraja
I was very pleased with the service at Dreams Abingdon today. Josh , the sales person, guided us through the various options and features, explaining everything relevant to our purchase in detail. He was very efficient, informative and courteous.
August 2023 by patricia wood
Excellent customer service thank you Joshua for all your help and patience very professional and friendly and could not do enough to help ?
August 2023 by Skye Jordan
Josh was friendly and helpful, offered us a drink and to try out the sleep match machine which was brilliant! Purchased a new mattress from here and couldn?t have asked for better service.
July 2023 by Beth Bumpas
Went into browse the store, Josh was incredibly helpful and knowledgeable. Was so kind to offer me a drink whilst I looked around. Assisted me with testing the sleep match machine which I found quite fascinating. Tried a couple different mattresses that were best suited to me with a pillow that was more supportive. Never really thought much of pillows till now. I appreciated his patience and will come back soon to put my order in. Will be recommending to my friends and family to come visit the store!! Amazing customer service provided?
July 2023 by john jackson
Wow. That?s all I can say about the service we received today. Went into store and 3 blokes were lying on the bed. One finally came to speak to us as we stood and waited to be served. Then he decided we could only afford the cheapest mattress - despite us telling him what we wanted. So we decided to walk around ourselves and as we were browsing he decided to pipe up from the bed he was lying on (whilst on his phone), some irrelevant information.This is why the high street will die. Shockingly poor customer service.We will never be returning to this store again despite needing 2 mattresses and being prepared to spend to get what we want.
June 2023 by Emily J Rice
John from the Dreams in Abingdon was a huge help. We had an idea of the type of bed we wanted after looking online, but the help in store was really useful and John's knowledge really showed. We were well looked after and given honest input.
June 2023 by Henry Stephens
I went in looking for a bargain but as soon as the salesman realised I was serious about getting the best bed for my needs nothing was to much trouble.He even offered my son and I a cup of tea a couple of times. He explained all the pros and cons of each bed I tried and was never pushy and the time taken to decide was never a problem .
June 2023 by The Watkins
Mis-sold a mattress after informing them of our house for delivery! Feel my time is wasted and the delivery men! Only to be then told on the phone by the sales man that he thought they wouldn't! Now been refunded the wrong amount which we have an email with our refund amount!
June 2023 by Bethany Williams
worst service ever! got more help off delivery men who were very helpful after telling me mattress is not able to be manoeuvred up my stairs. Told by delivery men they had 2 other mattresses in the van that were having to go back due to same thing!!!! :(
April 2023 by Nick Thomas
Brilliant service, very helpful and not to pushy! Really good experience form a polite and friendly assistant, Ellie thank you!
April 2023 by Carmel Murtagh
Excellent service. John was most helpful.
