September 2025 by Helen Crolla
Very good service and advice from Fernando. The electronic mattress analysis was useful. As a result, we purchased a mattress to suit our needs.
August 2025 by Jacqueline Keep
Fernando was very helpful and knowledgeable the original bed I would have liked was to big for my bedroom Fernando took time to help me choose a more practical one . Dreams Abingdon
July 2025 by Jo Hickey
Great service in shop and men very helpful and cheerful when bed was delivered no complaints thank you.
June 2025 by Charles Miller
My experience was excellent from beginning to end, starting with a very helpful conversation with an experienced sales assistant in the Abingdon store.
June 2025 by NickPoll65 Izzypip92
Excellent.
From the first moment when Tyler asked if he could help, after entering the showroom, the service was incredible.
He was extremely helpful and was able to give us all the detailed answers to our questions. He offered us all the Dreams Services and we were able to confirm our decisions and gain an extra depth into the understanding of the products.
Tyler was an exceptional assistant, professional and friendly and easy to talk to, with a good understanding of our requirements and which products to suit us.
It was such a pleasure to meet Tyler, a person with enthusiasm and knowledge of all the products.
Thank you, we now will have the best possible product.
June 2025 by George Ford
Promised a dream, delivered a nightmare. The bed turned faulty after a few weeks of use. Dreams have been out at least 3 times to rectify the issue which keeps recurring. Arranged 3 weeks ago delivery of a new base and headboard only to get a call this morning to say that some components were in Birmingham and wouldn't be delivered until after the allocated time slot. At the time of purchasing, I was promised the bed was the best of the best. Absolutely shocking service
May 2025 by Sammy Didcock
Fantastic service from start to finish. Fernando in the Abingdon store was such a lovely guy. Very knowledgeable and helpful. We were that impressed we took my Mum in 2 days later and she purchased the same mattress. Delivery team were brilliant, several emails, messages and a phone call advising of eta. Sleeping well and no complaining of a bad back ??
May 2025 by Gerry EB
Great service from Tyler in Abingdon.
April 2025 by Bala Thura
Best Customer service by Femando
January 2025 by Richard Alder
Very simple to buy a new mattress today from Tyler at their Abingdon store. He was very knowledgeable and helpful in allowing my daughter to take her time in choosing the right mattress for her
December 2024 by Angela Turner
Fernando at the Abingdon store was a great help. It made a change not to be hassled by sales talk. He was very accommodating to our needs, patient and very personable. Result we purchased a new Tempura mattress. Thank you!
December 2024 by dave lock
Helpful friendly and show concern for the customers
November 2024 by Elizabeth Morris
Called into Dreams Store, Abingdon and was immediately greeted by John. He asked what I was interested in and I explained?a new mattress?. He listened to my ?wanted list? and made several suggestions. I should add I had no intentions of purchasing anything today. This was merely a fact finding mission. Outcome: I purchased a mattress (+free pillows) to be delivered next week plus a lovely cup of coffee. One very happy customer- thank you.
August 2024 by Amanda Marting
Great salesman, dealt with my sister who has learning disabilities being respectful and having a good sense of humour. He knew his job, we left feeling confident we'd made the right choice in going to a shop and not shopped on line ?
December 2023 by Caz R
My life has been miserable since buying a mattress from Dreams. It's potentially faulty but the process to deal with this has taken weeks, including due to illness on the part of the company they use and them only offering 10 hour time slots to look at the mattress! When something is potentially faulty why are customers only given a 10 hour time slot? In the meantime I've got a bad back, aching and clicking shoulders and no decent night sleep. I now hate going to bed because it's so uncomfortable and so upsetting not to have any decent sleep on the most uncomfortable mattress Ive ever slept on. I've spoken to customer service but computer says no on doing anything to speed up the process of finding out whether the mattress is faulty. But it's OK, I was given another option of paying 80 quid myself to see if their mattress is faulty more quickly! Or paying 50 quid to exchange their potentially faulty mattress in the hope of finding an exact same priced mattress comfortable, otherwise potentially being 100s of pounds out of pocket with a Dreams voucher. Very upsetting experience so far.
