December 2023 by Jeff Shrees
Slow service
October 2023 by Imm Bezzina
I went to the Abingdon store to buy the 2 microwaveable heat bean bags. The computer system in your store are useless. When we typed in what we want as above, it doesn?t understand. The male staff tried to help and the same thing happen. Perhaps you need to add extra categories under miscellaneous. I wasted my time driving all the way through traffic jam and went back home just to look for the item number which is 555 5158 and phone up the Abingdon store again and they have 3 in stock. We have to rush all the way back to the store t to buy them before the shop shut at 8 pm. It is quite frustrating. You need to look at your system otherwise you are losing customers if they all experienced the same problem as I have. I am trying to help because I do like the Abingdon store and the staff are always very helpful. Glad you kept this store open.
September 2023 by Mohammad Saqib
Waste of time. Came a long way for DPD drop off and they were out of scanning tickets. A basic thing but let me down
August 2023 by Cathrine Jackson
Very sad to hear that they are officially closing down this store sooner ?
August 2023 by Carrot Cake
Very sad to hear that they are officially closing down this store sooner ?
June 2023 by K V
Terrible service, can?t be bothered to take my payment sent me to the machine. What?s the point in employing people if they don?t provide any service?
April 2023 by Dazra Dazra
I had a faulty product unfortunately because of being away over the Easter period I was unable to return within the 30 day period by a few days. I returned requested a refund as I thought it wasn't unreasonable and was rejected. The manager didn't come out and hid behind junior staff
February 2023 by A G
Poor service with staff all just stood around chatting. Way too many staff on the floor making it intimidating. Staff members also on phones texting whilst behind desks - no professionalism sadly - could be so much better
February 2023 by Gkor Tovmasyan
They recently started accepting DPD parcels as a drop-off station for DPD.Most of the people who work there don't want to do that, and they are being rude to the Costumers.
February 2023 by Gerald Purbrick
Greeted by a staff member, he was very polite and helpful. Simple collection, offered additional services for product which on this occasion i did not require
December 2022 by R W
Staff just stand around on a clique group chatting all day. Not good for company image
December 2022 by steve OoooO
Helpful polite staff, dog friendly store,
October 2022 by Maciek Sroka
I was refused return of a faulty kitchen mixer (pricey one) due to the fact I have plugged it into the socket! How else can I find out if the item is working properly? Matt the manager was rude and unhelpful. I always tried to support local branches of shops instead going online, not anymore I'll never waste my fuel to visit Abingdon branch ever again. Avoid!
May 2022 by Desi Gakova
Angela decided to give my son a voucher as he went there to complaint that a bike I bought is broken, but I wasn't presented. When I realise what happened, that she gave my son a voucher and my son spent it, and all that without my permition. Then, when I actually decided to swap the bike, she said that I have to pay for these vouchers.1. How come you give 12 years old child vouchers and2. Why I have to pay for that whe you decided to do when I am not presented.3. She blame me that I sent my child there to take vouchers - What?You should be 100% that the parent is there, because the money are going out from my account, not from my child account.This is ridiculous behaviour from Angela and she doesn't even keep quite when I asked her that as I am already really mad and I just want to get the bike and leave and she can keep the voucher which wasn't spent from my child.Another thing is that Argos keep giving customers used products so that was the reason for us to return bikes 3 times.So when you asked for the money for the voucher back, how about the fuel I spent to return your used bikes that you give us?Ridiculous behaviour, ridiculous decisions, ridiculous company!You have absolutely no right to give vouchers to kids and then ask the parents to give the money back when you are not really sure that the parent is the one who accept it!!!!!!And stop giving used products!!!!! STOP!!!!And don't give kids vouchers without parents knowledge and permition, and then ask parent to pay...... HORRIBLE, HORRIBLE, HORRIBLE!!!!!!!
February 2022 by Emma Owen
Genuinely diabolical service.
Advertised product online as available for immediate collection. Paid, money was taken. Went to collect and store was closed and associate said that they couldn?t retrieve my item as ?the systems are down?. Asked for a refund because I needed the item that day, and if not I needed the money back to buy a replacement elsewhere. I was refused. I checked the website and the item was still listed as available and the company were still taking people?s money.
To this day I still haven?t received my money back which I see plainly as theft.
I asked via their glitchy online chat for a contact email address for the customer complaints department but I was told that yes they had one, but they couldn?t give me an address. The only options were communicating via phone (no records) or by posted letter (it is 2022).
I have heard nothing from them and they still have my money. Is this fraud?
