March 2025 by Sharon Bond
Dreadful attitude, aggressive staff member Rosie, challenged me, hearing impaired regarding noise re phone call to a disabled service who needed loud voice
Burned a customers hands slopped tea etc water
Was told about it asked politely to attend to lady, lady had hearing needs and was shocked and looking after elderly dog
Rosie said ?She?ll have to wait?
Would never ever wish to be served by such a rude, hostile uncouth individual
The customer is always right
Complaint went in immediately to Mansger, James
Basic manners
Let someone else have a job
Miserable attitude no place for aggression
No interpersonal skills
Needs serious staff training
Needs to find a job preferably not in hospitality more suited to booger, although with that attitude would end up causing more problems
Retrain or leave
Other staff are beautiful
Jane?s, this worker has let your team down
Disgusting
Lady burned hands seeking legal advice
Further to comment above I called in again to Costa this morning before setting off to a meeting
I was served by the member of staff Rosie again, who sadly felt the need to tell me that:
Quote
? I enjoyed reading your review!?
Hostility and passive aggressive manner still exists, some people never learn, sadly the word from the Manager, James , was not taken on board
As a result, I have now put my complaint to him in writing today at 1140am.
In addition, this review and a copy of the said complaint now two, from yesterdays behaviour manner to the disabled lady with auditory needs who she slipped tea over, told me ? she can wait, when politely pointed out spillages and burns to her underside of hand, said lady is seeking action in her own right re health and safety at work act 1974
I have also forwarded this review from today and yesterday and the aforementioned complaint in writing to James, Manager today
I do this for vulnerable people
I shall continue to enjoy seeing all the other pleasant respectful professional funny staff at Costa Worksop
So Rosie, please learn intimidation surliness and down right rudeness never pays
If you are not happy at work seek help and seek help for for rudeness customer care training essential training need
Be professional like the rest of your colleagues Ciaron An example of young professional approach
James, please address you are losing customers because of her attitude
I am not afraid to speak up and will continue to enjoy Costa Worksop with or without Rosie so please take note.
February 2025 by Richard Blake Lord
I go again to a nice place like this with great staff.
October 2024 by G M
Good service
July 2024 by Linda Pyott
After a lovely walk on the canal, a lovely latte is just perfect ?
July 2024 by Dawn Law
Always clean with great service and fabulous food
July 2024 by Nick smith
Nice Costa, mostly clean. friendly staff, toilets are a bit hit and miss coffee is served nice and hot and the cakes are nice
Parking: Parking is expensive in the priory car park private company owns it. Only two or three disabled bays with signs saying blue badge holders must pay.
( Personally I don't use the car park, I dislike the management companies tactics)
July 2024 by Ian Sensicall Dyke
Nice coffee 4 of us went for a afternoon coffee and found it very quiet with quick service
May 2024 by Mandy Brazier
I didn't go
May 2024 by Jean Cullen
Costa Coffee is too expensive for me. What gets me about this place a few years ago I went into Costa and I asked if they would kindly like a Puppy Can. I was helping my husband who is a member of the RBL. The assistant was happy to take a can. A few hours later my husband got a phone call from the manager requesting that Grant go down and uplift the can from their place. The manager wasn't too happy because I had left a Poppy Can there. For goodness sake it was Remembrance.
March 2024 by Irene Collier
Costa is always a fab place to visit any time of the day great coffee and
March 2024 by Dean ?SportyDeano? Hursthouse
Staff customer service skills were fantastic. I will return to this Costa Coffee again in the
March 2024 by Norma Burnett
Staff very slow. And not enough staff.
February 2024 by Jason Burley
Great
February 2024 by Robert ?Roberto? Jude
A nice Costa with friendly staff. Good location near centre of town but near the canal which means a nice walk is close by.
Vegetarian options: Vegan and vegetarian options are available.
Wheelchair accessibility: Full wheelchair access and parking spaces nearby.
February 2024 by piotr stoinski
Cool thanks ?
