January 2024 by HKM 2512
Great service ??
November 2023 by Matty Gibson
Employee was utterly useless when trying to withdraw my money, had to visit 4 times with multiple different forms of id and as of this moment still don?t have my money, your money would be better kept in your mattress.
August 2023 by Mac Samildanach
I've stopped even trying to use this branch unless there is absolutely no option. There is always a long queue, and always only one (two if you're lucky) cashiers at the kiosks - and they only put a second one on when the queue is ready to go outside the door. The speed of even a simple transaction is painfully slow, and the 'fast deposit' machine is no quicker, even if it is working and not jammed with a staple or paperclip. The staff make no attempt to hurry. I now do all my banking via the Post Office - you can pay money into Halifax accounts there.
August 2023 by Wayne Taylor
It's a shame zero stars are not possible.I've been trying on and off since January to open 2 kids' monthly saver accounts for my kids. I couldn't work out why the website would not allow me to get to the end of the signup process for several months' worth of error messages and 'Next' buttons which did nothing.Having already visited the Nottingham city centre branch and being told they couldn't help and that it had to be done online I thought I'd try again. It took me quite some time to work out that neither Safari nor Chrome on Mac work with their site. Additionally, I couldn't use my existing account to sign up for these, I had to create completely separate new accounts for both, very badly designed.Upon attending a branch for the second time to complete these applications I was told that to have a kid's monthly saver account I first needed to open standard savers accounts, something which the online process failed to mention. The website asked me to attend the branch with ID for myself and the kids, which I did.So, they have all my info as well as the kids on the former application, so can they re-use it? No, of course not. I would need to drive home, apply for the other accounts, and go back in. I had my laptop with me, so asked if I could plug it in since it was out of charge (to a socket I could see right beside us) but I was told no.So, a third visit is expected to deal with staff who had no clue how their website functions and were unwilling to take or pass on any feedback from it. "I didn't design it", was what I was told. "Oh, I don't know anything about the website". An integral and necessary part of the signup process yet the staff appear to fail to know or want to know anything about it.I've given up. Please do yourself a favour and don't bother. Go for a bank whose website works, contains clear instructions, and the staff actually know what they are doing if you need to visit a branch. Two days off work and many, many attempts to open 2 accounts have got me nowhere with this lot.
June 2023 by Stuart Theobald
Very helpful and solved my issue
October 2022 by Truth disciple
Massive queue about 15 ppl wanting 3 staff..VERY SLOW ?
October 2022 by Judy Phillips
This branch really is awful. Three members of my household have had significant problems. My daughter and myself both received compensation when we were found to have been incorrectly advised and treated. We have just filed two complaints for my son. He was unable to access his online banking and was told to visit the branch. He did this on two separate occasions with all his documentation, identification etc. They told him they couldn't help and he'd have to ring online banking. The woman assistant just walked off and didn't come back to my son. The manager didn't help either. Sorry West Bridgford but you show no desire whatsoever to help your customers. Whatever happened to service with a smile?
October 2022 by noah Wolfgang
Couldn't even do a bank transfer with my my money . .... very disappointed in your service phone service useless and in the store sane story. I want my money .
June 2022 by Ben Atack
Great staff. Very friendly and sorted my query quickly!
July 2021 by Kevin L
Closed on Saturdays now. Which is the only reasonable day working people can access a branch. This must be an intentional strategy to keep people away. Disappointing
July 2021 by Leisure Lakes Bikes Nottingham
Rubbish opening times
July 2021 by Kevin Landells
Closed on Saturdays now. Which is the only reasonable day working people can access a branch. This must be an intentional strategy to keep people away. Disappointing
July 2021 by Jon Reid
Went into my local branch in West Bridgford today 29/3/21 at around 12.40 and was greeted by a rude member of staff who told me to pull up my mask, and when i told her i had breathing difficulties due to underling medical conditions, she then ignored me, then preceded to tell me about her medical conditions. Disgraceful attitude and appalling behavior and left me feeling upset and discriminated against. I will be perusing the complaints procedure with the upmost vigor.
July 2021 by Josine Shakespeare
I took all my documents in to change my name and the member of staff looked through them and typed up some things on the system said it was done. But, I received no notification and the name on my account stayed the same! I rang and they said give it time.. but, two months later and nothing, no change. I waited another two months and rang again and I was surprised to hear there was nothing on the system to say I'd been there. I had to email to complain and they ended up giving me recompense six months later. Wish she'd just told me the computer system was down when I went in. At least I would have had an inkling that it might not go through... Waste of my time unfortunately!
July 2021 by Mark Lawton
OMG I've lost count how many times I've walked out raging with this branch. So this is now a bank you cant draw a few grand out of, and now can't hand in more than 200 pounds in change. Truly ridiculous. Banks are literally doing naff all for the customers. I am so close to leaving. In fact I'm doing it. Raging again.
