I have always found the staff at The WB Branch to be highly professional & very helpful,especially with relation to sorting out elderly parental monies with me.Alwaus cheerful & personable.Thankyou
March 2025
Really poor customer service and customer journey. Went into branch, nobody on the tills for 20 minutes. Cash deposit machine was broken and swallowed my card, took another 10 minutes for somebody to restart it, and the same issue occurred for me. They then allowed another customer to do the same thing. Go elsewhere
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
