February 2024 by Bassy
As a family we have been at this dentist surgery since I was a child, always good service and pleasant staff. However my heavily disabled mother has been on an appointment to see her NHS dentist since pre covid, over 5 years since her last check up. After complaining with the practice manager my mother was placed on a waiting list for over a year to see an NHS relief dentist at the same location, she is still waiting to be seen. I was seen in 2023 by Maria the last remaining NHS dentist with my next NHS appointment scheduled 18 months down the road. Just received a call 17/01/24 to say Maria has left and my appointment in October 2024 has been cancelled. No help or support going forward, no appointments, no options of where to transfer to just the option of private treatment at a cost, then I can have an appointment in a few weeks time. They did offer for me to go on a waiting list to see what happens with the new owners as the practice has been for sale for a while although they wouldn't comment or commit. Practice wouldn't send any written information or expectations of what is going to happen, so requested formal complaints procedure now as there has been no safeguarding or assistance to the vulnerable, purely profit driven.... Not the staffs fault but those in charge are failing their NHS customers
December 2023 by Steven Long
Just kicked out ALL NHS patients so you have to go private and pay a fortune!!! Lack of NHS dentists is a massive tory failure!!
November 2023 by Gemma Johnson
Very helpful and lovely people
November 2023 by Janine Kirk
Had to have a tooth extracted because I was in excruciating pain, excellent treatment, I've decided to stay with this dentist, brilliant treatment
October 2023 by Rachael Tomblin
Called today to make an appointment for our overdue check up to be told our dentist has gone private and they are not making appointments for NHS patients. We are on a waiting list while they recruit. Also informed that the practice has been sold and they are not sure what is happening going forward. Now stuck with no dentist or idea if we will ever get an NHS one again. This should of been communicated by letter or email to all the patients of this dentist. Offered private at over £70 which for me is unaffordable. Poor poor customer service.
August 2023 by Linda Hill
My husband is registered with this practice. The NHS dentist that he used to see has gone private at this practice. And he hasn't seen a dentist since March 2022. He is still waiting. For someone to contact him. No avail. He's not happy.
July 2023 by Martyn Gill
Excellent treatment this morning. Had an emergency filling for a broken tooth. Never felt a thing. Best filling I have ever had
July 2023 by Debbie Lee
Absolutely rubbish. My family and I have had 1 successful appointment in over three and a half years, we?d been waiting for an appointment after the practise cancelled on us before Covid even happened. Our last appointment was only arranged because I went in and complained in person, and then the follow up appointment was promptly cancelled by them too. If you?re an NHS patient they simply don?t want to know. My husband is with a dentist in Kirkby, and he has no issue with getting an appointment, so I?ll be looking into transferring myself and my family. We might actually see a dentist then!
July 2023 by Debbie Ludwikowski
I have attended this dentist for years . I am a very nervous patient and found my dentist to be very helpful and understanding however, he has now decided to go private and therefore I have no dentist. I have to find a new one and there are none that are taking on . I have been in excruciating pain and have been calling 111 for day to get sorted but with no avail. Sad times
April 2023 by Robert Gould
Been a long standing patient at this practice for 34 years ,i see maria she is a oustanding dentist she is friendly ,caring and always put me at ease.The dental nurses and receptionists are always welcoming with a warm friendly atomsophere they are all an asset to the buisness .
April 2023 by Leigh Sharpe
It?s a shame I?ve had to rate this dentist so low as the staff on reception and the dentists themselves are great, I?ve been coming to this dentist regularly for years now but the prices are becoming ludicrous. I paid £41 for a standard check up in September 2022 yet I?ve just been told a standard check up in April 2023 is £71! I am happy to pay a reasonable amount even a little over but this is not justified and seems like they?re just trying to get rid of patients by charging above and beyond. Cost of living is going up so dentists need to match this but to what extent will these people go?!
April 2023 by Matthias Leupi
I have been going to this practice for many years and can only recommend them. Reception staff, dental assistants and dentists (Lisa) are all very helpful, friendly and professional.
April 2023 by Captain's Craftworks
Fast, efficient, clean and friendly.Dentist listened to my wants and needs advised and then carried out the work I wanted. Went above and beyond to do what was needed.Top service
April 2023 by Lynn Buckland
Reception staff very friendly. Had a lovely warm conversation with Kerry. Feel relaxed during treatment with Lisa and Sarah.
April 2023 by Peter Harrison
Have been attending this practice for many years and would not change,Always greeted with a smile and friendly reception staff, excellent Service from Lisa & Sara dental surgeon/technician explains any work required with options,no pressure,top service every time, many thanks ?
