October 2023 by Becky Godley
I?ve been having laser hair removal with Vanessa this year and I?m so happy with the results. I?d highly recommend.The new salon is stunning! It?s so bright and clean. Vanessa is very thorough and asks about re growth so that she can target the stubborn areas. Almost there ?? Much better than my experience of having laser hair removal somewhere else!
February 2023 by Lacey-Mae Brett
I have been going to Vanessa, and now Paige, for almost 5 years for my lashes and I couldn?t recommend them enough. I wouldn?t go anywhere else, they are experts in the field and have so much knowledge in every service they provide whether it?s lashes, facials or aesthetics, laser hair removal . I literally trust them with my entire body from head to toe? basically i trust them with my life?? They are always training and creating new styles and treatments etc so they?re able to safely give us what we want (gorgeous lashes and skin and no hair on our legs?)I always look forward to my fortnightly appointments and a catch up with the girls and the most random conversations ever which is so refreshing to walk into a salon/clinic and laugh and relax the entire time.They really are the most amazing team and will always go the extra mile to give you exactly what you want and fit you in. You will not look back ??Services: Acne treatments
February 2023 by faith ford
It's slayyy
February 2023 by S Hall
A lack of grace and sympathy when it comes to illness and cancellation. Appointment was booked for 9.15 Saturday morning and I fell ill with covid-like symptoms on the Fri late evening/early hours Sat morning. I was throwing up throughout the night and bedbound due to fever. I remembered early Sat morning that I had an appointment booked in so I messaged their fb page. I received a reply stating I wouldn't receive my deposit refund. I later rang the salon to check whether I'd paid in full and the therapist who originally dealt with my booking seemed unsympathetic towards my situation and simply said she'd need to talk to her manager. Understandably so, but her tone limited compassion which in turn made me feel stifled and hurt. I was so poorly that I just wanted to get off the phone so I could return to bed. I wish I didn't ring and I just wish I'd left it and not queried whether I'd paid in full because their reaction to my conversation was really bizzare and disappointing.I'd visited the salon a couple of times and never had to complain about conduct or service. I'm certainly not the type of person to complain but the way in which I was villainised and insulted via a public forum calls for a formal complaint. Soon after the conversation they posted a "cancellation reminder" on FB in which the content was both unprofessional and ill-informed. To top it off, at the end of their post they used the f*** o** emoji. It is quite shocking because even if they felt I was rude on the phone (they inferred this in their post) that it advocates such profanity. Imagine, if they did this in person... I mean they wouldn't be presenting themselves in the best light but because it's behind a screen, they think they can get away with it. I'm sure in their lifetime they've dealt with "rudeness", to which I know I wasn't, to think that this is how they deal with "difficult" situations.I used to work in retail for years and I dealt with various customers' complaints and I was taught that reacting with malice was not the way forward. Sometimes a sympathetic "sorry but you've lost your deposit, shall we try rearrange for a time when you feel better?" would have sufficed but they seemed very disgruntled that I had to cancel before my appointment without 72 hours notice. I couldn't help falling ill the night before... They need to realise that people are behind customers and sometimes a bit of compassion goes a long way. I will safely say, I'll never return to this establishment and I feel their unprofessional online conduct needs to be addressed. I actually don't mind losing the disposit - but won't I can't tolerate is unnecessary unprofessional conduct.I found their fb post almost slanderous and to go that fair rather than just call me back and have a conversation speaks volumes about their business. To post defamatory content about your customer (well ex-customer) tells your current clinetelle and potentially future customers more about your ethos than it does my inability to, quote your post "understand your policy".Even if they were met with, which I know I wasn't, to think that this is how they deal with something challenging. Their reaction simply represents them and their business. Swearing is an absolute no, no. I didn't swear at your member of staff so I don't feel customers (ex-customers) deserve that kind of treatment.
February 2021 by Lindsey Capp
The best lash tech in the land ! If you want the best then this is the place to be !
February 2021 by Never Two Late Our Journey
I have my eyelashes done here and have been coming to this salon since it opened. I can not fault the service it?s professional and the products are high quality as my eyelashes always last well and look great. I have also had manicures and pedicures and again both last and look great.Services: Pedicure
February 2021 by Samantha Atkinson
Highly professional service, lovely ladies that work there, all very knowledgeable, welcoming and are excellent at what they do. Would highly recommend.
February 2021 by Gracie Jenkins
I have been going to Vanessa for 4 years for my eyelash extensions and couldn't recommend anyone better. I travelled from leeds to retford to get them done! Dedication!!
February 2021 by Chelsea Caudwell
I have had many treatments at Eye Candy by Vanessa and also Paige. I absolutely love having my lashes done they are amazing quality and Vanessa is highly skilled which is shown in her amazing work! I have also had a builder gel manicure and my nails are so long and strong! They?re amazing! I have recently had the million dollar facial and my skin feels amazing! The treatment it?s self is amazing, addictive even! I have noticed such an improvement after 1 treatment and I can?t wait for my next one! I can?t recommend these ladies enough, they are professional, experts in their field and more importantly make you feel incredible! ??Services: Body waxing
February 2020 by Mary Austin
Only came here to get my lashes done for my graduation but I have been returning every two weeks ever since! The lashes I receive are always so gorgeous and give me such a confidence boost? Xxx
February 2020 by Debra Talbot
I?ve been using Eye Candy Lashes for just over 2 years! There work is exceptional, they listen to what you want and advise when needed to ensure your needs are met and your natural lashes are maintained. They deliver an amazing service can not recommend them enough
February 2020 by louise bailey
Always incredibly happy with the welcome, service and beautiful lashes I leave with. Wonderful place, with the warmest of welcomes, and there is no where that can rival. For amazing lashes there really is no where better.
February 2020 by Megan Heathcote
Can not fault anything with this business!Great quality of work and a fab level of customer service!Thank you for making me feel glamorous (even when I am having a ?bum? day) x
February 2020 by Lynsey Warren
I have been having my lashes done at Eye Candy for nearly 18 months now and im hooked! Excellent service and beautiful surroundings, Vanessa and Michelle really are at the peak of their game, i have recently started to have their signature feather lashes and they are amazing, i have had so many compliments on them. 100% recommend!!
February 2020 by Libby Reid
After months of getting lashes which were making my eyes feel heavy and irritated, it wasn't until I came to Vanessa at Eye Candy that I realised the importance of finding a lash expert who knew how to apply lashes correctly with the right technique. I couldn't recommend this place enough! Their lashes are some of the best out there with techniques not many places offer. The knowledge of lash application and care is also amazing. The salon is a lovely, trendy place where you can always guarantee a warm welcome! If you haven't tried it then I really recommend you do... your lashes will be changed for the better!!
