January 2024 by Brenda Heron
Quick service with explanation of the tests and possible future cataracts. Lenses needed and available options on varifocals. personal customer service
December 2023 by Joanne Jensen
Great place to get my eyes checked. The opticians are very skilled. I came in with some lossed vision. After some tests, they confirmed I had a detached retina, which needed immediate surgery. I was very scared but the staff were so caring and understanding. I definitely trust them for all my eye-related healthcare.
December 2023 by Hannah Lofo
Went in the other day to book a test, the women that served me was so rude she had no customer service skills at all and made me not even want to attend my appointment. I decided to go elsewhere as 70% of the time I?ve been there the staff are rude! I went in to cancel my appointment and the same women served me (still miserable and lacks customer service), turns out to be the Duty manager. I?ve been a customer for 10 years now? not anymore
December 2023 by Sophie 1600
Best customer service I have experienced in a while, every staff member I spoke to were so lovely and helpful. I was made to feel very comfortable during my opticians appointment.
December 2023 by SZ S
The staff is very nice, patient and knowledgeable. The place is clean and modern. The optician was friendly, and explained everything, and answered all my questions.
December 2023 by Kiran Raichura
Great experience from the start to finish. All the staff, from front of house to assessors and opticians. I would definitely recommend this place to all my friends.
December 2023 by Waqas Ahmad Sheikh
Very welcoming staff. I usually book my appointment online and complete the online questionnaire. The staff guides you really nicely. The first stop is the waiting area. You will be called in for your autorefractor test. The autorefractor is a machine which measures the ability of your eyes to focus and gives an approximation of your prescription. If you have glasses they will use a special scanner to scan the prescription lenses in your spectacles. After the autorefractor test, you will be invited to a detailed assessment using an optical coherence tomography (OCT) machine. This will give the optometrist a detailed image of your eye, the optic nerve and many other structures of the eye which requires detailed assessment. After OCT, you will wait in the waiting area and your optometrist shall call you for a consult. They will use a split lamp to examine your eyes in extensive detail. They will also discuss with you the results of your OCT scan. They will also have results of your autorefractor test and previous spectacles prescription scan results. They will use various lenses to assess your eyesight and also eye charts to determine what prescription fits you the best. After this you will sit with store staff to discuss the cost of things like tests, new prescription lenses, frames, contact lenses etc. Payments are taken and that ends the appointment. It's very straight forward and is very clear in context. Highly recommended.
December 2023 by Pauline Jones
Fantastic customer service from first entry into the door greeted by a very friendly, helpful gentleman. This carries through to optometrist who are very thorough explaining in detail to enable you to make an informed decision
December 2023 by Malcolm Holland
As always I got first class spectacles after a thorough eye test expertly given by Ravi, the best optician in the area and the glasses were so reasonably priced I didn't have to break the bank. Thank you team Wheeler Gate. Five stars well deserved!
November 2023 by Kelly Marie
Excellent service. I went to get an eye test and pick some glasses during the last half term. Although it was very busy all of the staff were so kind and lovely, the customer service was some of the best I've ever received!I've unfortunately forgotten the names of the staff who helped me, if it helps I was the lady who bought in some chocolates to say thank you.
November 2023 by Henry Henry
Booked a eye test for the 10th November.Straight in welcoming front of desk.Waited short time very short then in per checks.Then eye test via faatimah shiekh wowThis lady goes above and beyond to explain the test what's involved and what's gonna happen. Even if her hand were a wee bit coldShe put me at ease and carried out the test i was very happy not much has changedShe then lead me downstairs to front of house so I could choose a pair of new glassesOrlagh done my pre checksAnd Anna at receptionBig shout out to your dedicated and professionalismAbsolutely 10 out of 10
November 2023 by Victoria Hopewell
Very busy so pre-book your appointment. Lovely staff and fab range of frames to suit all budgets. Advanced eye testing available
November 2023 by Jessica Mitchell
Friendly staff and quick service when I came early in the morning. Would recommend if you need a checkup or new glasses!
November 2023 by Jim Cooper
Visited in September, friendly staff, barely had to wait, positive vibes. Would recommend.
October 2023 by Gillian Boulton
To the family at Specsavers Ravi B, Nicole, Karin and Trudi. Smile on my face for the great professional service. I was well looked after by this friendly team feeling valued and understood at my appointment Specsavers Nottingham. A big thumbs up to you :D
