January 2024 by Georgia
We were served by a lady called Molly, I just want to say give this girl a bonus, a raise, just anything because she went above and beyond. She was amazing, her kindness and understanding was some of the best customer service I've received in years.My son is autistic and he's had the same pair of trainers for about 6 years, he's now 8 but will and cannot have shoes with laces but when kids hit a certain age their shoes go from straps to laces. Molly was amazing, even though the shop was full and my son was struggling with sensory issues, his normal trainer with a strap didn't have his size. She suggested a similar shoe but with extendable laces, which he was happy with. She was so kind and attentive with my son, blocking out all outside distractions and talking to him about his day, she really helped calm him down realising his sensory issues and comforted me because I'd had a really hard day with him.She listened to him and she listened to me and was so understanding, which meant so much to me at that moment because with a hidden disability people can be quick to judge as a child being "naughty" or "difficult", Molly showed us nothing but kindness, time for us and gave me support during a difficult day.Thank you Molly, I'll never forget what you did for us today. You're a gem and your beautiful soul shines through. I hope you get to see this message. Georgia and Isaac (he had TV woman and we bought the air force ones) you're amazing xxx
December 2023 by Kulwinder Kaur
Hi. Went to get my uggs, was served by young girl Khadiza, she was so helpful and polite . Made my purchase so easy. Thanks again.
October 2023 by Mr TRIP
Thursday Evening which was so surprising for me when i was passing through the street i saw schuh!! It was so busy needed to see what?s happening realised that they were Doing Spin Discounts. Won 30% which made myself to decide get a shoe, (in-store bit disappointed because it was so selective items and less options)As i was so picky for my colour and brand of shoes i was not able to decide, where (Keneba and Naya) gave spectacular service in busy time, both where so attentive and so friendly gave me very good options which made me so personal.There did very good upselling which I realised i was only about to buy shoe but Keneba made me to buy shocks, bag and shoe.Good Customer service. This two girls are legends.?
September 2023 by Sue Neat
Love this shop great service.and friendly staff ?
August 2023 by Caroline Thomas
Amazing! Wonderful staff. So friendly. Great selection of children's back to school shoes and trainers. Plenty of staff. I will definitely go back.
August 2023 by Jacqueline
The store was busy but the sales assistant Jordon made me feel like I was the only person in the store, he had such a great positive energy, he was super happy and very helpful. I was so impressed with the service I asked for his name so I could leave positive feedback. JORDON is a credit to this store, I walked away with more Converse! Excellent friendly efficient service, thanks to Jordon, thank you
August 2023 by Urika Hegde
Excellent service received from Jordan at the Schuh Nottingham store! He was really helpful, polite, and patient as I tried on multiple shoes. The rest of the staff were really helpful and friendly too as they offered lovely compliments which I really appreciated. Made my shopping experience really pleasant and I look forward to visiting the store for my next pair!
August 2023 by GERRY WARD
Staff were very attentive
August 2023 by U H
Excellent service received from Jordan at the Schuh Nottingham store! He was really helpful, polite, and patient as I tried on multiple shoes. The rest of the staff were really helpful and friendly too as they offered lovely compliments which I really appreciated. Made my shopping experience really pleasant and I look forward to visiting the store for my next pair!
August 2023 by carl holt
Absolutely amazing selection brilliant staff couldn't do enough for me very pleasant and polite and thank you to the young lady at the till that looked after us
August 2023 by Lucy Liza
Absolutely loved my shopping. Staff very helpful and knowledge. Got myself some great summer bargains
July 2023 by Karen Corvin
Some good staff. Very helpful
June 2023 by Izabela ?Bella? Wyremska
Absolutely lovely experience. Went with my son to buy Dr.martens.everyone been friendly, helpful, and very polite.absolutely 5stars for customer service.That what we need , we'll done.Appreciate your help and hard work.
June 2023 by Penny Francis
Everytime I visit this shop, the staff are always so helpful and chatty. They become ?friends? in a short space of time. Vanessa was exceptional today. Huge thank you for helping me out and consideration given to my ?not being able to make a decision?. Top class service from a really delightful person.
June 2023 by Stu Gapper
We went around store after store and this store came to our aid the quickest with great customer service too, unlike the competition across the road we didn't have to wait at all to get a pair of trainern in the size required.Price was competitive too as they were cheaper.