August 2025 by Trizzy Williams
Terrible service, 1 person on desk waitied over 10 mins in que of people whilst staff members passed by care free,not intreasted,just dont get why they have so many bodies there with only 1 at the till
December 2024 by Jamie Radford
The staff are alright but 2 Counter services is appalling for a city centre branch. The Line can take Ages sometimes. Needs at least 3 Counter services and a sign pointing to the counter service as a wall is hiding it. Very understaffed unfortunately. Santander only care about profits more than customers! A joke
December 2024 by Keith Parkins
It is easy to see why the very large number of 1-star reviews. I visited once, hopefully never have to visit again.
I walked in, a large number of staff looking lost. Where are the cashiers? Eventually I found, well hidden at the back. Two positions, only one manned. A customer having problems.
Why not a large sign, Problems, with a large arrow, pointing to a desk?
A queue starts to form, a queue of very angry people, who have better this to do with their lives, than spend time standing in a queue.
I say I will not be long, I just want to put money in, obtain a mini statement. Guy behind he, tells me it's always this bad.
Eventually i am served. Queue getting longer by the minute.
I ask why only one person, when staff milling around doing nothing. Apparently they lack training.
Obviously Santander doesn't care. Even worse, it's to discourage bank use, to close, to force on-line.
November 2024 by Tanja Swire
The worse bank in the UK
October 2024 by Trent House Studios
Just went to the branch on Clumber street, appreciate it had closed by 1 minute but extremely rude and snotty woman with terrible attitude on the door.
July 2024 by Ali El-Rhalibi
Quick and friendly service from Leigh-Anne. Very busy in-branch but didn?t feel rushed - promote her
June 2024 by Aleksandar Todorov
Absolutely abysmal service. Having to wait an hour to be seen by a member of staff to be told that I will not be seen today at all. When I asked I am thinking of changing accounts but I have queries I was asked ?are you changing now or you *only* have queries?.
February 2024 by 0792charlie
Disgusting service , counting machines broken and ONE cashier on in a city centre branch on a Monday !
February 2024 by Tesco's Strawberry Flavour Laces
i would rate zero if possible. a different branch told me the exact documentation i needed yet this branch refused to accept it. i have been to santander several times now trying to sort out this issue i don?t have the time to constantly be going in because each time they want something different. this branch in particular didn?t even try to offer an alternative and was extremely condescending.
February 2024 by Nguyet Le
The staff dont try to solve my problem but keep me waiting and have to revisit the branch 3 times, they have attitude as well
October 2023 by Chloe Gillen
awful bank, i?ve had so many problems with them!I have been locked out my account for a year now and can?t contact them as they don?t take phone calls anymore, my card is also not working and i can?t contact them as you have to be logged into your account to be able to contact them
October 2023 by Jack
Absolute joke. Loads of staff useless and dithering about. When asked say they are not able to help and need to wait for a colleague. So what are you here for then? Decoration?Insane opening times. How are you meant to go to THE ONLY BRANCH anywhere nearby if you actually work. I took an afternoon off work to come here, at my own cost. Waited so long that they closed before I could do what I came for, so will have to come again.
October 2023 by Matthew France
Situated on a busy high street. Friendly helpful staff rushed off their feet but doing a great job.
September 2023 by glenford henry
The service is impeccable as always
August 2023 by Susan Bray
Went in yesterday. First asked what I wanted to do so told them and joined a queue which wasn't too long considering they were having tech problemsEveryone I spoke to was very helpful and pleasant
