February 2024 by Sarah Lines
Great shop, spotlessly clean. Helpful staff. Good selection of stock although the prices for some items seem a little high compared to other retailers.
February 2024 by Àlan Fitch
What it says on the tin
February 2024 by Richard Fowkes
Good well stocked store, helpful and knowledgeable staff?
February 2024 by martin winter
Very helpful staff
February 2024 by Annette Winter
Very good service. Have a new puppy and lots of questions, these were all answered promptly. Every thing we needed was shown to us, lovely to visit. Thanks Sharon.
February 2024 by Yvonne Mackie
Nice friendly helpful staff, lots of choice
January 2024 by Leo
I had driven an hour after call countless stores, baring in mind I had been to one pets at home bought a new cage for my rats being told its was 'perfect' to size up for my rats and one or two more would be fine to my existing two, then after making it here it was almost the second the amazing you lady serving me spoke to her manager about me only wanting one not two, messing me around and around and honestly the only thing you had done well is that young lady trying her best to find a solution but the manager needs replacing easily. Honestly put me of using pets at home as whole.
December 2023 by nikita hollingworth
Staff are always helpful and friendly, don't always have the dog food I need but you can order it in
December 2023 by J
If you want attitude from Ella then go here. Never ever had a issue with staff at any other store. Came here with my wife , son and dog to buy puppy supplies this evening. When entering the store I clearly said to my son look at the bunny BUT don?t tap on the glass. Once we was at the bunnies Ella said don?t tap the glass as it upsets the animal. She clearly heard me stating this to my son on entry as she was standing behind the till area. I did respond to her ? did you not hear what I said to my son when we entered? ? no response apart from a dirty look from her. Bare in mind my child is 5 years old. As responsible animal owners and having some common sense I address this with my son as we entered. As we got to the till she couldn?t of made the transaction anymore awkward. Soon as we?d paid she lent on the side and pulled her mobile phone out having a good browse. ( brown case flip open thing ) I wouldn?t really call it great customer service. If your going to allow staff to play on mobile phones at least wait until the customers have left. I know it?s a Saturday night and Ella would probably more then likely want to be at home. Customers contribute to paying staffs wages, I think some extra training is needed at this store. Transaction time 18:56 18/11/23 just incase you want to check your cctv. I definitely won?t be using this store again.
December 2023 by Andy G
Very good range and friendly staff. Some products better value elsewhere.
December 2023 by Paul Trigwell
Myself and my dog always enjoy a visit to Pets at Home. Good choice of dog related items and staff on hand to offer advice
December 2023 by Natalie Edge
Staff were helpful and got what I needed
November 2023 by Chris Crowe
Just a great place to shop for pets
October 2023 by Pam Oldham
Didn?t get everything I needed so had to shop elsewhere.Cashier seemed reluctant to pack my shopping bag today, even though he could see that I had my dog, purse and phone in hand (for the app)Wasn?t asked about any vouchers on my app so missed out again on discounts.You push for using the app but don?t follow up with support to get maximum use out of it.
October 2023 by Lacey McColl
Needed to get some flea treatment for my new pup, the staff member who helped was fantastic and helped me get him all sorted and on a monthly plan
