August 2025 by L P
I was served by Natalie, who was rude and unpleasant.
August 2025 by Shabz Aqib
I would like to share my appreciation for the excellent service provided by Cynthia during our recent visit to the Next retail store.
From the moment we entered, Cynthia was incredibly polite, helpful, and attentive. She went out of her way to assist us in finding the specific clothing items we were looking for, making the shopping experience smooth and enjoyable. Her warm, welcoming tone and genuine smile throughout our interaction made a real difference.
It's rare to come across such dedicated and friendly customer service, and Cynthia is a credit to the Next team. Thank you for making our visit such a positive one!
August 2025 by Max R
I visited this store to collect my online order. The staff member called Natalie was exceptionally rude not just to me but to her colleague too who she spoke to very condescendingly. Natalie was very disrespectful and lacked basic customer service skills. Looks like it was her that made the reviewer below feel uncomfortable by implying she had switched price tags.
Natalie brought out my order, called out my surname and passed me the package, then snatched it back out of my hands and angrily asked me my postcode which I politely provided.
When I came to the desk to return some of the items that were not suitable she made me feel very uncomfortable by implying that something wasn?t right with my returned items. When I calmly offered to provide any additional information such as order number or my email to help her find the order information, she continued loud ranting and ?talking to herself? about how things keep going missing in the store.
Hope she gets replaced soon to not tarnish the reputation of a good retailer. What an unpleasant interaction and what a bitter woman with little self awareness.
I would have given 0 Stars due to the above situation.
July 2025 by Paige Mahood
Awful customer service! Had a item that was on sale rack and also had sale price tag on, paid for it, realised that I was charged full amount?went back and lovely lady got her manager who was very rude! Made out like I had switched it etc even though the sale tag was connected to the actual jeans
June 2025 by Deborah Bradbury
Great to nip in, shop and go x
June 2025 by annmarie durham
I could give lower or i would of. Returned an item to store 2wks later still not in bank. I have tried to contact them via email and dismissed as I dont have an account then called and cut off twice. Shockingly bad customer service.
April 2025 by Aana Bowering
The young lady at the till was very helpful she gave advice and we talked about holidays ??
April 2025 by Dominic Wayne
Ok as Next goes. Never much in the sale for men though.
March 2025 by Sian Lewin
Well stocked, improved store.
Lots of parking.
March 2025 by S M
Big, bright store with lots of choice. No café or toilets. Limited kids department.
January 2025 by ummul jariwalla
Always love shopping at Next great selection.
December 2024 by Sarah Shergold
Picked up an online order, quite a quick response, bizarre that its upstairs in the middle of a section and you have to keep moving out the way for people though :)
December 2024 by peter K
Always a nice store to visit quality items and great prices
December 2024 by Chidinma Okafor
The staff are very nice and helpful, the store is beautiful and I always pick up or drop my orders at the store.
November 2024 by Gideon ?Gigz?
I usually buy all the decent clothing at prices for my little lad. I like the shop ???
