March 2024 by David Valentine-Hagart
A Nationwide customer for decades and they are great. The Nottingham branch experience would totally benefit from a facelift. I recently visited the Norwich branch and it was like night and day. Making a place really pleasant to be in also makes any waiting time pleasant. Norwich is like being in a living room. Nottingham is a bit like a tired 1980s govt. office. It's not clear to me why there is such a big difference.
March 2024 by Ren Pivin
Had to go in to change some details on my account and was helped by Liam, he was super lovely and friendly and efficient, answered all questions I had very clearly. You don?t get service like that often, whatever you guys are paying him isn?t enough!
March 2024 by Matt F
Really helpful staff. Brilliant service
February 2024 by Jack Hamilton
horrible, too secure. forget your pin? sos mate no money for you. ridiculous, go to another banking website where they help you secure your account and they will make sure your money is safe.
January 2024 by Karl Osborne
Always helpful
December 2023 by Peter White
It's nice to have a bank that cares enough about it's customers to actually keep some branches open - even being tech savvy there are still things I can't do online.Impressive too as they're always so polite and helpful in here. Today they bent over backwards to give me some proof documents I needed.
December 2023 by Tracey Girdler
As this branch serves a large catchment area it is always busy, but the staff are helpful and friendly. If you need to see a member of staff privately you can wait up to 30 minutes but will be advised if this is going to happen. When my mum died in January this year, I was seen by Dawn who was very sympathetic and helpful, talked me through the process and when I needed to return forms I saw her again.
September 2023 by e g
Appalling waiting times. Helpful staff but takes at least half an hour to talk to them
March 2023 by andy meads
Terrible staff....the waiting time is appalling...their are staff just hanging around and chatting to each other while the queue builds up...very slow service....I am seeing other people's same reviews about the waiting time "4 years ago" yet nothing has been done about it....just shows what this bank is all about....join Lloyds....they are a million times better.
February 2023 by Rami Berbesh
This is one of the worst banks, your money is not in a safe place, the services are not good, the people who work there are rude
December 2022 by yasmin nicole
Waited 45 minutes for an Ipad to open my student account
July 2022 by Chris Chrischris
Unhelpful.
March 2022 by Jane Marshall
I visited this branch with a query. Special thanks to Sylvia and Donna.....kind and very helpful throughout!!
January 2022 by sean downes
Good helpfully friendly staff always willing to help and resolve any issues
January 2022 by Stacey K
Friendly and helpful staff, quick service. Keep up the good work ?
