April 2025 by Tyler Morrissey
I have been Millie's cookie countless/endless times throughout my life and I understand the day I went was the day before Mother?s Day and Eid Mubarak so the store was very busy. However when you pay for a service, you expect despite the store being busy for the workers to atleast try to make the customers satisfied. The lady who was personalising the cookies appeared extremely under pressure which was observed by her pressured speech, facial expressions and the lack of care when handling the cookies and writing on them. She was not taking any care nor time to do peoples personalised messages neatly. I did not have time to complain about my cookie as I needed to be somewhere within the next 45 minutes but my cookie was clearly rushed. I have never brought a cookie which looked so messy and the icing look so uneven. The edges was messy and you can clearly see the lady was rushing and putting no effort into ensuring it was neat and presentable and the writing ?Eid Mubarak? was not even in the centre so it just looked out of place and again, messy. I was not happy with my service this time round and its such a shame because its the first time Millies cookie has let me down after all these years. My friend has attended the store today and has told me the store is not busy, yet shes received the same service from the same lady who did my cookie Saturday. This has made me wonder if this is what Millies cookie will be like on my future visits. Maybe you need a bigger store so you can allow more workers so the workers can give there all, care and effort into the personalised cookies again - if it is to do with the store lacking staff, space and struggling under pressure. Hopefully this is a one off and this won?t be my experience next time.
March 2025 by sal hoop
Ordered a dozen of white chocolate cookies and some were tiny and some big?? Also tasted stale and pretty nasty overall? Ended up disposing of them.
February 2025 by Adam
Purchased a cookie, wasn?t expecting it to exactly as the computer generated picture, but the end product was a joke
January 2025 by Rendal Bhaggan
Bought some 6 cookies today for £6.79 They were very tiny and tasted like they were made 3 days ago. Absolutely disgusting. This experience ruined my day.
October 2024 by Lauren Findlay
Lovely cookies and the friendliest service, I will always aim to come to this particular store, the staff are genuine and always happy to go the extra mile!
September 2024 by Karolina Kuziak
Absolutely brilliant service. Very good cookie's and quick service.The best place to catch something delicious on the way to work.?
September 2024 by Laura Boultby
Amazing staff and amazing giant cookie
September 2024 by Kel (Big mama K)
Amazing service very quick love the cowboy boot x
September 2024 by Amy Rothwell
Great service!
September 2024 by Just me ?Me?
I ordered a Giant cookie, it?s absolutely lovely
September 2024 by Mercy Julia Suthesh
Great service, when needed something last minute they catered. And also look so beautiful. !!
September 2024 by Nic
Unbelievably poor service from Millies. Ordered online for delivery well in advance, date was changed twice!!!! Definitely put me off using Millies again.
Tbf quite expensive for biscuits!
September 2024 by Ec R
I called to your Millie?s store in Nottingham. To purchase a giant cookie, I had left it really late and didn?t think that I would have enough time to wait for it.
It was done within the hour and amazing customer service from a lady called Marlana giant cookie was outstanding and my son loved it. 5* customer service, we will definitely be returning again
September 2024 by Reece Hutchinson
I ordered a giant cookie yesterday that was iced by Shannon which looked absolutely lovely. Highly recommended
September 2024 by Adam Machin
Fast service , delicious cookies , very creative staff
