September 2023 by tracey greenbury
Exceptional professional service from the moment we walked in to the moment our carpet was fitted. Totally superb! Would DEFINITELY recommend & will be using again.
October 2022 by Chris Woolcock
Had all the carpets in a number of rooms replaced from the Arnold shop. Ashley was very helpful. Fitters, Terry and Matt, were brilliant. Fortunately, we did pay for them to help us move the furniture as we couldn't have managed this without them. The only criticism is that they started later than anticipated on the 2nd day and we weren't informed that they work until about 8pm but at least the job was finished in the 2 days allocated.
October 2022 by Rob Mabbott
Whilst the finished product is good, the process to get there was not. The customer service was poor - the office and the fitters do not talk to each other and when the fitters don't turn up, the office have to ring the fitter to discover they are waylaid and will not arrive with the customer on time. 3 out of the 4 appointments I had, they arrived late and I had to rearrange other appointments. On a number of occasions the phone just rang and rang - not even an answerphone. They also failed to measure and cut a piece of inset door matting correctly (anyone would think they were used to measuring and cutting!). So pleased with product but very disappointing service and response from this local company. I presented my complaint but after a week they have decided not to respond to my complaint, hence posting it here. They've lost their way.
October 2021 by Vivienne McCrossen
Long wait for carpet which we weren't told about and poor communication from the company . Money taken without consent.The carpet fitter was the only positive aspect of the service .
October 2021 by Guy Porter
Ordered and paid the deposit for the carpet. Waited 3 weeks but no communication or update as to when the carpet might be fitted. Eventually was told it was going to take another 9 weeks. If had known would have gone elsewhere
October 2021 by Patricia Parker
My new carpet was fitted by a gentleman called Simon. He made a stunning job when fitting it we are soooooo very pleased with it. It has completely transformed our hall stairs and landing area. Simon was extremely polite and took great care when fitting the carpet and that I'm sure is the reason the result is tremendous. When I next order a carpet I will be picking it in Kings Carpets and will be requesting Simon be the fitter. Thank you very much indeed Simon.
October 2021 by Julie Jones
Excellent service from Kings Carpets Arnold. Store staff were helpful and gave good advice. From ordering to fitting only took a couple of weeks. A big mention should go to fitters Charlie and Harry. Very polite and hard working and did a cracking job. The carpets look great so thank you Kings.
October 2020 by Patrick Massam
Great service from start to finish! Ashley was great in the shop was very helpful and knowledgeable. Good level of communication which most company's lack! Will definitely be back! 5?
October 2020 by Emily F
Good selection and friendly service ?
October 2020 by Shirley Green
Best fitters
October 2020 by Highbury Design
we normally recommend Bonington Carpets - we get a lot of blinds/curtains clients who ask us for recommendations. Kings were good but a bit lacking in communication- I saw on our order form that they had put us down for gold door bars so I emailed and said I wanted silver. All ok they said. On the day, my wife checked they were going to fit silver. I didn't know she had checked with them already and I said 'you will fit all silver, won't you?' 'Oh yes,' they assured me. However for some reason we ended up with gold... to be told then this was £48 extra, as they weren't all on the original order. This was probably correct but I was puzzled as to why at no point had they told me this.
October 2020 by Nicola chaplin
I have at last got round to sending my very grateful thanks to Kings Carpets and in particular Calvin who fitted my stair carpet. HIs professional and positive approach was very reassuring and with the occasional insight into his obviously fun loving personality made the experience of Kings Carpets a delight. He changed a very every day hallway into an elegant show piece, confirmed by so many friends and family (see Carnaby stripe carpet on website). Many thanks again, Caroline
October 2020 by Pamela Bartram
I visited the Arnold branch today expecting a good selection of rugs as per the website. The lady in the shop directed me to the cold, dark first floor. What a disappointment. Very badly displayed rugs, poor selection. The lady assistant did not follow me upstairs to answer my questions or give advice. I went downstairs but some other customer was being served, do I left.
October 2019 by Glyn B Davies
Very good quality. Top end carpet shop, not cheap but good value (Well made, will last and look good for a long time)
October 2019 by brian campbell
Excellent service and attention to detail from start to finish.From Ashley in the Arnold shop , advising and processing the order , to the fitter who laid the carpets. The quality of the fitting was 100% and I would recommend the service and quality we experienced from Kings carpets .
