August 2025 by Lin Mantle
Super helpful, knowledgeable and very friendly service with sorting out a new bike chain today by Titus. Made coming into the store really enjoyable! Cheers
August 2025 by Tony Aitchison
Great advice from the helpful team at Halfords ?
August 2025 by Dave Clarke
Fast efficient service of my bike today from Halfords on Nuthall Road Nottingham. Tobias(i think that was his name sorry)was particularly good as he kept me updated on everything that was needed to fully repair my bike,can't praise him highly enough.
August 2025 by Sherwan mustafa
I have order 5 set camping gas bottle they try to give me 2 set after same time Stoke manager sorted for me !
August 2025 by Reno Ramos (Reno Ramos)
I went to buy some new bulbs in Nuthall Road (Nottingham) and I was very happy with a guy from staff called Titus. He was very helpfull indeed. thanks so much for your attention.
August 2025 by Monica
Good customer service at the store & great building thank you
August 2025 by Juliette Feest
Popped in to buy new bulbs and wiper blade. Staff kindly pointed me out to the right aisle. Very friendly and good customer service
August 2025 by Mohammed yaseen
Had a silver service completed on my bike. Poor communication with me to let me know it was done. Incomplete work as bike was not even wiped down. I have photos of pre and post service showing cob webs and dirt in usual places. Only way to contact store is via national customer support as insufficient staff work in store to take calls. Staffing is too far stripped back to assist frustrated in store customers as witnessed by me. A fight almost broke out with staff and a customer who had been waiting for a long time to be served. Inconvenience for me to have to attend store to find out how my service was coming along. Following service parts were put onto my bike that I had. It agreed with. My old but working components were removed but not returned to me. Working shimano cassette and derailire were not returned to me. Overall verdict poor service and theft of my working parts removed from my bike. Avoid Halfords bike servicing and repairs
August 2025 by Paula Patterson
always helpful and usual quite to help
August 2025 by Steve Newcombe
I?ve now had the exact same frustrating experience twice with two different Halfords stores.
First, I ordered a simple tube of carbon assembly paste from the Netherfield store. The website showed it in stock, so I placed the order. I received a confirmation email telling me it was ready to collect. Then, someone called me to say it actually wasn?t in stock after all. Their explanation?
?It must have been shoplifted off the shelf.?
I found that a bit weak, but fair enough?once.
So I tried again, this time with the Nuthall store. Same process: I placed the order, got an email confirming it was ready to collect, and then?six minutes later?another email saying the item wasn?t in stock. A while after that, they phoned me to confirm it?s not available. When I asked why I was able to order it in the first place, guess what the explanation was?
?It must have been shoplifted off the shelf.?
So now it?s obvious: that?s their standard excuse. A stock answer?pun intended?that shifts the blame onto some imaginary shoplifter, rather than admitting their inventory system is broken.
The core problem is bigger than a missing product:
There?s no way to speak to a human before ordering?only an AI phone system that blocks you at every turn.
The online stock system is unreliable and not linked to what?s actually on the shelves.
The people responsible for this mess are untouchable, while store staff are left to deliver scripted apologies.
This isn?t just poor service. It?s a company that has intentionally removed all the safeguards that would stop this happening. I don?t appreciate being misled or lied to?twice.
Be warned: if you order something from Halfords because it says ?in stock,? be prepared for a follow-up email?or call?saying it was ?shoplifted.? And no way to verify anything until it?s too late.
August 2025 by Kacper Budnik
I had an excellent experience with Titus at Halfords Nottingham. He quickly and expertly repaired my bicycle, offering valuable advice and exceptional care throughout. Highly recommended for their professionalism and speed ??
August 2025 by Micha?
Paid for yellow bike, next day they changed it by themself for black, different model saying that yellow is not in stock(error), store had ordered different bike, after a couple of days it was in store, I asked to build it, and wanted to pay for it at store, made few calls to do that, they needed another couple of days for it (it's 20 min job) after another week collected a bike-in a box! Shocking experience avoid that place, not competentive staff, customer experience below 0.
July 2025 by Ersin Aytac
Went into Halford, Nuthall Road today and asked a simple question ? unfortunately had to deal with a staff member named Tyler. He was unhelpful, clearly not interested in assisting, and came across as miserable throughout the interaction. Really disappointing level of customer service. Expected better from a well-known company
July 2025 by Lewis Lewis B\u0026B
Closest Halfords to me however even if it wasn?t I?d still go here. For some reason this is the only Halfords near me where I can order something online and pick up the same day. However Parking can be abit annoying because there?s not many spots.
July 2025 by javeria ayub
A really big thank you to Charlie, he really is an asset to the company. I dealt with Charlie regarding a complicated bike exchange. He went over and beyond in assisting us and was just so helpful. Probably the best customer experience we have had. Thank you so much.
