January 2024 by Shakila
Misleading information from employees and no accountability. Bought an item as a gift and before making a payment, I asked the employee at the till if they do refunds and he explained that they do ?refunds? - specifically using this word - given that the packaging was intact. When I went to return it, I was informed that they only do exchange or store credit. They informed me that this information is on the receipt, completely disregarding the fact that a receipt is only produced after a payment is made, at which point it is too late to inform someone, lol. I understand that it is their policy and it?s a fair policy, HOWEVER, the employee said that I can get a refund if I return the product intact. It?s dishonest behaviour and the company?s zero accountability it?s disgusting. Horrible company ethos.
December 2023 by mike holroyd
Fantastic customer service yesterday. Didn't catch his name but the assistant in the upstairs branch went above and beyond for my son who was very upset yesterday (Minecraft lego ?) Lovely staff, lovely store.
December 2023 by Alison Smith
We asked for help finding a Christmas present, we were sold the wrong item and when we tried to return the item we were only offered store credit. Staff were really unhelpful and we not offered any apology. Would rate 0 stars if I could
October 2023 by Endong Dai
Looks great.
September 2023 by Umair Ahmad
Just wanted to pick up an item that was pre-ordered for my parent and they literally didn't allow me to collect it even though I provided the email receipt and photo ID.Customer service is just terrible when I'm waiting in line and the guy doesn't even realise it and the tall lad on the phone was literally waving to get his attention for more than 1 min.Truly some nerds at GAME ?
August 2023 by Steve Allsop
So for the second time I have tried to buy something from this store took it to the till to be told oh sorry its not that price anymore it's gone up we forgot to take the sticker off to then do nothing about it and by rights you should honour the price that's on the product getting fed up of this now
July 2023 by Sheba Sisulu
My son loves coming here. It's his version of what a local grocery store is to me x
July 2023 by clare wearn
They were very helpful in this shop
June 2023 by Roy Ward
Nice place to visit, plenty of games to choose from
June 2023 by RAMIN SALEHI
They not deserve even one star.I have a headphone with receipt and i found out it is faulty.I ask them for refund and they said in less than 10 minutes,you need to take a video from it .I need to get an other phone ready when this headphone start disconnecting.
June 2023 by Perry Gregory
Decent shopping experience but didn't have what I wanted in stock
June 2023 by Austin Shaw
Extreemly helpful staff and very knowledgable regarding your individual choice of game
May 2023 by Jessica Mitchell
Layout changed every week, it's easier to go online and buy things these days then get lost in a store that changes around to force you to have to explore it.It feels like HMV 2.0 the disappointment.
April 2023 by Mollie Appleby
Staff were informative, nice and friendly. Thanks
April 2023 by Rebecca Valentine
The staff don't seem that knowledgeable on games that are coming out, I understand not everyone knows everything about every game, but I watched as another customer asked "what's the deal with the new dead rising game?" And the store assistant gave a really vague answer just saying it was a zombie game. The customer asked for more details, and rather than saying, "I'm not 100% but I know someone else here does, let me grab them a second," the assistant continued that "its just like.. any other zombie game, I think.." It was a disappointing experience to see someone so unenthusiastic. I get its a minimum wage job, but it wouldn't be too much to ask to seem a bit more interested.
