March 2024 by Kirst Lord
Collected the tiles today. The guys were polite, helpful and cheery despite the dreary weather. Thank you.
December 2023 by David Gunn
Really happy with the service provided at Nottingham EMC today. I was met with a warm greeting from a lovely lady called Deborah.She was so helpful throughout and for someone who has no idea about tiles, she did everything for me.Would 100% recommend using here for the customer service alone.Will definitely be using them for my tiles going forward and can?t recommend Deborah enough.
December 2023 by Kevin buckley
First class products with first class service as ever.
November 2023 by Shane Gibbins
If looking for tiles,adhesive, grout etc great place to go
November 2023 by Liz Moore
Great support from staff at EMC tiles today to match up with old tiles bought from EMC in 2007.Fantastic new showroom, too?
August 2023 by Sonya Chalmers Elder
Went to pick up adhesive and tile grout ..there is so much of everything..its a massive shop and I loved the fact you could buy in bulk.
August 2023 by Ben Taylor
Just what a needed at a good price. Thank you
April 2023 by Alba Farre
I bought some hexagon tiles and I'm in love with the result. Staff where really helpful and no cues. The return policy is great and they give you facilities to put the heavy boxes in the boot.
April 2023 by Georgi Chobanov
Really poor customer service. I was given the wrong tiles, which resulted in delays, extra expenses, carrying tiles up and down the stairs(with recently torn Achilles), waisting my time and the tiler?s time. The compensation I was offered was more building materials/tiles(which I don?t really need as I?m only redoing my bathroom) or 12£ discount on the tiles?the error will end up costing me over 100£ and EMC are offering me 12quid, They've also offered me a same day delivery of the right tiles for free, something which I rejected straight away as I've had the tiler with me, we can't be waiting around for the tiles to be delivered... and if I can't trust them to pick the right tiles, why would i trust them to deliver the tiles to me ''same day''. For them same day might mean 17:00h... To me this is extremely disrespectful and I will never buy or recommend them to anyone.I've sent further email to EMC to see where was I inaccurate, but had no response as of yet.Email below:Hi EMC Tiles,Please can you confirm what exactly is inaccurate in my review?You are correct, I was offered bunch of things generally listed in the review which I don't really need. As stated in the review, I can't be waiting around with the tiler hoping the tiles will arrive on time. Same day delivery could mean in 5 hours time to you...if I can't trust you to get the right tiles in the first place why would I trust you to deliver asap?Thank you for the nice wishes, but they mean nothing to me.As an employee of a business that serves in over 220 countries around the globe I communicate with many different customers daily, we do get things wrong sometimes too as we are all humans and we make mistakes, but when we do mess up, we offer relevant compensation to the customer, not what would be the cheapest and easiest option for us as business and completely worthless to the customer.I've spent 250£ on tiles recently in your showroom and all you offered me as compensation is more services/products that I don't need due to having only a small project not needing anything extra or 12 quid discount on the tiles.I felt most disrespected when Luke also offered me a single tile in compensation, trying to convince me that I will need it in future if I accidently break one...Every customer in my position will feel the same way.Regards
April 2023 by Lloydy
Plenty of choice and very helpful staff. Highly recommended!
February 2023 by Matt Oliver
Had tiles for bathroom excellent service start to finish bathroom looks great thankyou
February 2023 by Kevin Wigmore
Great staff, good selection, cheaper than topps (for trade anyway) would always recommend.
January 2023 by David Murray
We've used EMC Tiles a few times and not been disappointed. A great selection of floor and wall tiles. If you're having the tiles fitted then discounts via the fitter are available. Delivery is available too which is free depending on order value. Unused boxes can also be returned within 14 days. Always a good service. Will come here for tiles again.
January 2023 by John Landon
Nice, friendly, helpful staff.Lots of choices... good quality tiles
October 2022 by Olivia Renée
I had an excellent experience at EMC Nottingham. The showroom has a great selection of tiles to choose from and all of the people I dealt with were friendly, knowledgable and very helpful in helping me choose wall and floor tiles for my new kitchen. I was able to call and go and collect my wall tiles at a moments notice when I made a very last minute decision on the morning of fitting! Thank you to Louise and the other nice lady who helped me. Great customer service doesn't go unnoticed :)
