January 2024 by Maria C
Went to Costa coffee quickly for a go to coffee, served by a Barista called Liv (blonde hair tattoos). Having worked at Costa myself for 8 years, I asked if my iced Americano could be blended (which is how it used to be made - well shaken) anyways all the other team were extremely friendly and accommodating. But Liv was extremely rude and unpleasant towards me. It made me feel really awkward and very uncomfortable. I hope this employee is spoken to for her severe attitude! Instances like this can affect someone's day, in a world with so much hurt and hardship this is really not needed.
November 2023 by SmartyDerby71
Wonderful service from an exceptional team at Costa at Trowell Southbound today. The staff here are so helpful and they work so well as a team. Faultless service and a cracking drink too. We'll done all.
November 2023 by veldao2020
Coffee was fine but the service was outstanding, a lovely pleasant man who made my break from a very stressful drive a much more pleasant experience, thank you ?
March 2023 by Furry023
What a lovely team of ladies at the Trowell Services! Happy, efficient & actual table service! Well done!!
July 2022 by Howlo
Half way home we needed a break for ourselves and the dog. Service was slow coffee was cold. Didn't complain on the day as the queue was to long and slow
May 2022 by padreray
My wife and I broke our journey here and has a decent break. The coffee was good, and the service was quick.
April 2022 by Timothy Bryan
Great coffee, friendly staff
December 2021 by Bob Neovoo
Terrible experience if you ask me.When my order was taken the cash machine crashed but that can happen right? I was waiting for my coffee next to the till when I realized the staff served other 2 customers after me and they forgot about me and my order completely; that can happen too RIGHT?? I asked: Where is my coffee? They answered with "Ohhh what did you ordered??" Anyway, took 1 min to do coffee and here it comes, when she put the lid on, a fountain was created as the coffee was spilled all over the cup and lid hole, and that came with an unsurprised laughter from the staff, and no apologies. Hand it to me without even wiping it. There you go Happy Christmas!! Put that in your car cupholder. He heee.And this is how I wasted my 30 min break, buying a coffee and complain about the service.Amazing experience but happy to share.
November 2021 by ServingFierce
Do not stop here unless desperate. The ladies toilets are disgustingly smelly year in year out. Despite complaints apparently it?s ?the drains? and there?s nothing they can do about it. This service station company doesn?t seem to care about customers enough to do anything to change it. Costa here is one of the worst. I feel really sorry for all the service station staff who loyally make the commitment to work here.
November 2021 by MG S
Based on two visits, sunday evening (same staff). 1. Customer service - non existent. 2. Coffees mediocre. 3. Hot chocolate is like water with all the goodness settled at the bottom. 4. Croissant heated in oven and served burnt. Like really really burnt. Only noticed once opened bag in car ? returned to complain, no apology. Won?t be using this Costa again for sure.
October 2021 by robert jones
Just the same as Costa Coffee shop
September 2021 by Tom
Fajita wrap was cold. They were clearly taking orders too quickly which meant everyone was crowded round the area to collect drinks/hot food. Forgot about the peach ice tea I ordered. When I asked for it the lady serving did not put the lid on properly which caused it to spill everywhere which I picked it up. She saw it happen and didn?t care.
September 2021 by Nikki Reid
My phone was handed in after I left it. I was back in London and the staff couldn't have been more helpful informing my family then getting it ready for collection by parcelforce for me. Nothing was too much trouble. Thank you
September 2021 by Charles Elwood
Stale pastries at midday in a busy service station is unforgivable
August 2021 by Shibani Datta
The staff here were so kind and patient, really excellent customer service.
