January 2024 by Kevin Poxon
I consider myself to be a bit of a Costa coffee regular, wherever I am I find a Costa shop.This store is by far the worst one in every way.Store staff stood around doing nothing, and they generally have more staff than most city centre stores.Management are incompetent as they never order enough. There is always something out of stock, especially large cups for hot drinks and cold drinks cups.Horrendous queues always, no system, and if they do have one, it doesn't work.Staff can be abrupt and rude. Working with the public requires time, patience, understanding, and being friendly, but even more so, being in a hospital.If I was whitbread, I wouldn't be happy about this store and my name being above the door.
December 2023 by Rana Shah
Great coffee,latte ang cappuccino everytime and all staff are absolutely fantastic always positive and smileyand to top it off very honest! I left my mobile there and they put it in the back and my hubby picked it up next morning sooo thank you Costa coffee we love you??
November 2023 by Carol Robinson
Always pleasant staff, could be a bit quicker and the coffee could be hotter but overall a good
October 2023 by Grumpy-Dad
Used only once. Wouldn't go back.Overpriced
August 2023 by Danielle Lancaster
Good service and no queue at all today but I believe that was only due to the fact that everyone thought it was closed as the main entrance boarded up.
August 2023 by Random Vids
Been using this Costa for a while as we regularly go to the hospital, usually very friendly staff, but today a blonde woman with a foreign accent was very rude. She brought me the drinks, but was missing the cream, so she took the drinks back and put cream on, still missing the caramel sprinkles so I asked her to add the sprinkles, she rolled her eyes at me, put the sprinkles on then slammed the drinks down on the counter. If she doesn't like her job I suggest she quit as that's unacceptable. I've never had an issue here before, the staff are usually extremely friendly and make the drinks perfectly.
August 2023 by Promy Simz
Very expensive for a horrible food. The croissant wasn't fresh. The sandwich was way too expensive. My wife and I didn't enjoy it. Better pack your own food if going to QMC.
August 2023 by Janice HOOLEY
It was a drive thru opportunity on the way to the peaks.
June 2023 by Waqas Mahmood
Prices seem to be high but food is tasty ?
April 2023 by Broken Robot
Place is often busy but the staff keep up well. Plenty of seating too.
January 2023 by John Sheldon
Having spent all day with no food or drink, I was finally allowed to drink and popped In for a coffee. One staff member told me they were closed and another said they would serve me.I was then basically given what can only be described as a warm cup of milk after the staff member who didn't want to serve me decided not to watch the machine as it was missing the cup while pouring the coffee!Extremely disappointed ?
January 2023 by Luke Garratt
I use this costa regularly and the staff have always been amazing, they are constantly busy with a que a mile long and yet they are still polite and friendly every time which is what brings me back.
December 2022 by Ashley Hardy
Louise was very polite and helpful with the wrong drinks by mistake and made fresh drinks and was very apologetic thanks Louise ***** five star customer service
June 2022 by Barnaby Richmond
Great drinks and funny staff!
June 2022 by Samantha Sii
Very rude staff n charge 50p for extra marshmallows. Please go to care cafe near EENT instead
