December 2023 by Ian Johnson
After a shaky start they have been very helpful and looking forward to placing my order with them
November 2023 by Emily Kerrison
Superb service - Claire went through everything in detail and ensured we were totally confident in the choices we needed to make. Thank you so much for the excellent service - would highly recommend!!
November 2023 by Lobo
Claire was amazing! So much helpful information. Definitely the best place and person to get your carpet off, won't go anywhere else. Thanks!
October 2023 by David Lowe
Nice place,no pushy salesman. Was sorted out by Matthew who was friendly and helpful
October 2023 by Manu Jacob
Good place for the varieties of carpets and good customer service
August 2023 by katherine dack
Nice and clean store, but we had already been next-door and had chosen.
May 2023 by Franco McManus
Claire (from the Castle Marina store) has been amazing throughout the entire process of buying our flooring. She took us through everything and answered all our questions, including ones we didn?t think to ask!She also never pushed a sale and at every point made us feel welcomed at the store.If you need to go for a flooring, I can?t recommend Claire enough. I hope she gets the recognition she rightfully deserves for going above and beyond :)
April 2023 by Taylor Stefanik
Worst customer service I?ve ever experienced.
April 2023 by james underwood
Staff were fantastic ! Really helpful and got a great deal ?
April 2023 by Michael Jones
Staff were fantastic and very professional, very satisfied with the service 5*
April 2023 by Andrea Blair
Awful customer service. We came in here looking for some flooring for our Kitchen and wanted some advice. Two members of staff were just sat there having a conversation/complaining loudly about an issue they were having with head office and completely ignoring us, despite me trying to make eye contact multiple times. We hung around hoping they would finish, but after they finished their conversation, the woman just walked off the shop floor and the other man just continued to ignore us. Decided there and then that I would rather take our business elsewhere. Recommend anyone else to do the same if you want actual help with your flooring. So rude
April 2023 by Victoria Fegan
A nice lovely vibe within the store. Very helpful and friendly staff. I will definitely be visiting again.
April 2023 by Andrew Smith
Great service from start to finish. Winston was very helpful and not pushy. The man who came to measure up was professional and extremely friendly (and could measure in a straight line. ??) and helpful and honest, and the fitters were excellent. 5 star service ?
February 2023 by Jam 2308
Really great atmosphere in store and staff were happy to help and nothing was too much trouble!
February 2023 by Alexia Morningstar
Me and my husband came in to carpetright castle marina after being in tapi to compare their ranges. We were looking to buy a durable bedroom carpet. After about ten minutes of browsing a salesman named Gareth approached us after being on his phone (which is why we initially did not go up to him). He gave us a price on the bedroom using our sizes but we wanted to know the extra if we had stairs added on, he said we can measure for you but it?s a fifty percent deposit. This really put us off, not only did he not give us a rough price he also said it would be a 50% deposit before the measure which was around £550. I refused the measure and said that I would leave it and I went back to tapi that took a much lower amount after asking me what I was comfortable with. I didn't feel welcome in the store and the general atmosphere was dreary and hostile. I know that it is a salespersons job to get sales but I'm a person first, the salesman gave me no opportunities to feel heard or valued.
